Network Operations Manager
Company: Disability Solutions
Location: Alpharetta
Posted on: April 28, 2024
Job Description:
OverviewMotrex's Network Operation Center is responsible for
designing, implementing, operating, and maintaining internal and
external networks. We are looking for an experienced Manager who
will lead a Network Engineering team, External NOC, Network Service
Provider, and vendors. The Network Operations team is responsible
for delivering secure, reliable network at scale. As a senior
member of the team, you have a direct impact on design and feature
enhancements to keep our Network running smoothly. You also ensure
that network operations are safe and efficient by monitoring
network performance, coordinating planned maintenance, adjusting
hardware components, and responding to network connectivity issues.
Motrex's complex network generates a constant stream of challenges
which require you to continually be innovative with an evolving set
of technologies. Keeping the network reliable ensures that our
users stay connected with our suite of applications, products, and
services. As a Network Operations Manager, you will be responsible
for managing critical network infrastructure programs and features
to keep our systems running smoothly. You will partner closely with
the Business, Information security, Applications, and IT
Infrastructure team to ensure the designs and solutions are secure,
efficient, and address our business requirements. You will make
continual improvements to ensure Motrex's network infrastructure
meets the needs of our business. Network Operations Manager is
expected to understand and articulate business operational
processes, manage security Network Operations tools, implement new
technology, and evaluate the current Network infrastructure
landscape and provide appropriate reports. You will be responsible
to follow Motrex Information security policy and manage all aspects
of network security within the organization, ensuring the
confidentiality, integrity, and availability of our systems and
data.ResponsibilitiesTo perform this job successfully an individual
must be able to perform each duty satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Lead the operations strategy portfolio of programs.
- Identify broad problems and translate these into projects and
work with the team.
- Lead business operations for the operations organization which
includes managing the annual budget planning process as well as
ongoing re-planning as needed.
- Drive cross-functional alignment to ensure development of
end-to-end network solutions for Motrex.
- Build a team of Subject Matter Experts in the Network
Operations with emphasis to perform advance operation
troubleshooting, Outage handling, driving RCAs, and provide
technical inputs into Change Advisory Board meetings.
- Ensures responsibilities are assigned to a back-up resource to
cover planned or unplanned absences in coordination with the
Program Manager.
- Assist with prioritizing projects & incidents according to
their urgency and impact on the business.
- Provide oversite and guidance to team of technical
professionals responsible for supporting Network infrastructure
operations.
- Provide support in the translation of business requirements
into telecommunications (e.g., LAN, WAN, Voice, and Video)
requirements and orders:
- Provide in-depth operational analysis of the Network and
recommendations for IT alternatives in support of strategic
modernization efforts.
- Manage Outages, Emergencies, and Escalations. Lead technical
troubleshooting in collaboration with other IT functions and
Vendors.
- Collaborate and escalate issues with the Service providers and
Vendor teams when Critical/time-sensitive support and resolution is
needed.
- Manage chronic problems with respective service providers and
vendors.
- Manage outage and emergencies, including the agreed assurance
KPI's & SLA's.
- Responsible for the management of network performance and
end-to-end service quality for the network infrastructure.
- Reviews and analyzes overall end-to-end network performance to
maintain an acceptable level of network quality of service as per
business objectives, predefined network Key Performance Indicators,
and established SLAs.
- Leads and participates in the assessment and selection of the
network performance and management tools/systems for existing and
new network technologies and services.
- Provides support to end users, operations personnel, and
technical subject-matter expert.
- Monitors and responds to hardware, software, and network
problems. Own responsibility for end-to-end monitoring of the
network.
- Support site monitoring/health checks following maintenance
activities (CR's)
- Provides the routine testing and analysis of all elements of
the network facilities.
- Utilizes software and hardware tools and identifies and
diagnoses complex problems and factors affecting network
performance.
- Troubleshoots network systems when necessary and makes
improvements to the network.
- Maintain the security of network systems by following security
practices, applying regular updates and security patching.
- Planning and designing (network architecting) data
communication networks.
- Presenting network designs and plans to management staff.
- Overseeing the network installation and implementation process,
including setting schedules and budgets.
- Implementing upgrades to network hardware and software as
needed.
- Performing maintenance and repairs to network equipment.
- Creating, drafting, and upkeeping of network documentation,
including drawings, descriptions, and configurations.
- Researching network technologies and staying up to date on
relevant advancements in the field.
- Provide inputs on project status to business analyst for status
reporting.
- Provide regular network operation reports.
- Candidate must demonstrate understanding of Incident, Change,
Problem and Request management practices.
- Work in close collaboration across multiple functions.
- Develop and implement testing strategies and document
results.
- Maintains current knowledge of relevant technologies as
assigned. QualificationsRequired:
- Technology degree
- 12+ years' experience working in an IT Industry
- Minimum 7 years of experience in Network Operations
- One or more professional certifications CCNA, CCNP, CCDA,
and/or CCDP are required.
- Preferred certifications CompTIA Security + Certification,
ITIL
- Routing and switching/Firewall (FW)/load balancing.
- Working understanding of the OSi model
- Working knowledge of TCP/IP and the functions of NW
technologies
- Working understanding of NW security devices, IPsec VPNs,
TCP/IP, Routing, Switching, VRF, VLANS, Bandwidth Utilization, and
Load Balancers
- Knowledge of IP routing, protocols and transport, software
systems /services running virtualized functions
- Strong understanding of BGP and ISIS routing protocols
- Strong understanding of SR-MPLS, and L2/L3VPN
technologies.
- Good understanding of Transport technologies & OSI reference
model
- Understanding of cloud network and security
- Professional experience working with Cisco and network
service.
- Candidate must be capable to setup tools and capture, mine and
interpret data from Wireshark, Syslog, to maintain and restore
overall network health.
- Ready and willing for on-call availability to support critical
events.
- Excelled network security architecture skills.
- Self-starting, eager to learn and master new
responsibilities.
- Experience with Networking components and server
infrastructure
- Able to organize and prioritize dynamic schedules, balance
teamwork loads and ensure incidents are managed quickly and
efficiently to resolution.
- Experience working in a collaborative team environment.
- Self-motivated, achievement-oriented with excellent people
management skills and an ability to perform challenging tasks
individually with ease.
- Motivated to grasp higher-level technology issues and
troubleshoot to resolution.
- Focused to work under pressure related to the scale of business
impact and build strong working relationships.
- Displays ability to work in a fluid atmosphere, handle multiple
tasks and set priorities.
- Reliable, open, and capable of working with minimum
supervision.
- Enthusiastic and keen to learn new technologies and
approaches.
- Strong written and verbal communication skills and very
organized with clear communication to senior leadership on
status/issues/roadblocks.Abilities/Skills:
- In-depth knowledge and understanding of network architecture
and principles.
- Knowledge of and experience in developing and documenting
network architecture and plans, including strategic, tactical and
project plans.
- Experience with common information security & compliance
management frameworks, such as ITIL, NIST, SOC2, and ISO
27001.
- Basic understanding of business applications and financial
systems.
- Strong analytical skills to analyze security requirements and
relate them to appropriate security controls.
- Excellent technical knowledge of a wide range of network
technologies.
- Experience in developing, documenting, and maintaining
policies, processes, procedures, and standards.
- Knowledge of network infrastructure, including routers,
switches, firewalls, and the associated network protocols and
concepts.
- Project management experience is preferred.ORGANIZATION
RELATIONSHIPS:
- Has the ability to work with all levels of the business or
external customers/suppliers involved in the projects. Is dedicated
to meeting the expectations and requirements of internal and
external customers; gets first-hand customer information and uses
it for improvements in products and services; talks and acts with
customers in mind; establishes and maintains effective
relationships with customers and gains their trust and
respect.SUPERVISORY RESPONSIBILITIES:
- Ability to inspire, motivate, and guide a team of Network
EngineerLANGUAGE SKILLS:
- Required: English. Ability to read, analyze and interpret
requirements documents, industry periodicals, professional
journals, technical procedures, or government regulations. Ability
to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions
from groups of managers, clients, customers, or suppliers.PHYSICAL
DEMANDS:
- The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- While performing the duties of this job, the employee is
regularly required to sit and talk or hear. The employee frequently
is required to stand; walk; use hands to finger, handle, or feel;
and reach with hands and arms. Specific vision abilities required
by this job include close vision and ability to adjust focus.TRAVEL
REQUIREMENTS: Minimal travel is anticipated for this position
(20%).EEO StatementMotrex is an equal opportunity employer where an
applicant's qualifications are considered without regard to race,
color, religion, sex, national origin, age, disability, veteran
status, genetic information, sexual orientation, gender identity or
expression, or any other basis prohibited by law.About
StatementMotrex (motrexllc.com) provides services to industrial
manufacturing and recycling businesses. We specialize in Finance
and Accounting, Purchasing, EHS Compliance, Quality and Human
Resource Management, as well as Information Technology. Our
multi-functional approach enables us to exploit synergy potential
and thus improve the competitiveness of our clients'
businesses.
Keywords: Disability Solutions, Alpharetta , Network Operations Manager, Executive , Alpharetta, Georgia
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