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Automation Administration Process Controller

Company: ADP
Location: Alpharetta
Posted on: December 4, 2019

Job Description:

Automation Administration Process ControllerIntroduction :The Automation Administration Process Controller is a key role that supports and administers the day to day set-up and control of automated processes including configuring BPMS templates and running Blue Prism RPA processes in the development and live environment. The Automation Administration Process Controller will schedule, run and monitor automation ensuring the stability of BPMS and RPA processes using tools such as the RPA Controller Dashboard and BPMS Reporting. The Controller will raise change requests, support issues or enhancement features where required.Job Specification :


  • Daily administration of the Automation Control Room (to check - running processes, running VMs, viewing logs, etc.)
  • Managing and allocating process workloads
  • Managing process schedules (whether manually or scheduled)
  • Managing and solving business exception issues
  • Communicating system exception issues to the RPA COE team and the BPMS COE team
  • Suggesting improvements and participating with other business users in process discussions
  • Initial point of contact for business users to resolve basic automation issues
  • Configures BPMS business flow templates with details such as performer roles, task instructions, communications, and calendars
  • Provides localization information for templates
  • Identifies new BPMS business capabilities and raise user stories and enhancement value details in Rally
  • Works with BPMS COE experts during requirements gathering
  • Drives UAT for all BPMS releases and communicates defects/ issues / sign-off to the BPMS team
  • Partners with leadership and training to ensure end user understanding and adoption of automation
  • Participate in BPMS community meetings to understand upcoming functionality and best practices
  • Attends development sprint reviews and demonstrations of new functionality
  • Raises support tickets on behalf of users in case of BPMS issues and tracks tickets to closure
  • Coordinate BPMS user access
  • Works with business team to ensure BPMS process matches the desired end to end business flow
  • Triages RPA/BPMS process failures, attempts to resolve, and engages appropriate team member(s) if resolution requires SMEs.


    Required Skills/Experience :




    • Intermediate to advanced knowledge of intelligent automation and cognitive platforms like: Blue Prism, IBM BPM, etc
    • Monitoring, reporting and troubleshooting responsibilities for IBM BPM & Blue Prism automations
    • IBM BPM Administration, Configuration, Support and Troubleshooting including Process Center, Process Server and Deployment manager.
    • Knowledge of industry best practices for IBM BPM & RPA
    • Production Support Skills.


      Preferred Experience :




      • ADP GlobalView or SAP implementation


        Person Specification :




        • Good organizational skills, to schedule processes, monitor resources, and log issues
        • Good understanding of business processes, and capable of analyzing the process
        • Able to follow the guidelines or work instructions accurately
        • Attention to detail and accuracy
        • Good interpersonal communication skills
        • Ability to communicate technical issues to a non-technical audience
        • Ability to communicate business issues to a highly technical audience including BPMS and RPA Center of Excellence support team members
        • Excellent and timely follow-up skills.


          Training :




          • Training is provided during first phase of an RPA process User Acceptance Testing
          • Candidate takes control of each RPA process in UAT under close supervision of RPA COE expert
          • Candidate creates initial BPMS templates in conjunction with the BPMS COE experts
          • Candidate initial BPMS configuration administration training conducted by BPMS COE experts.
            We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE-- Magazine, and recognized by DiversityInc-- as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

            At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Keywords: ADP, Alpharetta , Automation Administration Process Controller, Accounting, Auditing , Alpharetta, Georgia

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