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Credit Collections Specialist

Company: Infor
Location: Alpharetta
Posted on: September 16, 2020

Job Description:

Who is Infor?--Watch to find out!Credit and Collection Specialist Location:--Alpharetta, GA 30004About InforInfor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need--industry-specific solutions and that one size does not fit all.--We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.For more information visit www.infor.comPosition Summary----------------Monitor outstanding account balances for determination of next steps in the collections process--------------Respond to or provide resolutions for internal and external customers inquiries in a timely matter--------------Contact customers regarding past due invoices and accounts. Provide information as requested to facilitate remittance, such as vendor forms--------------Liaise with the billing department to correct errors, misapplied payments, request credits, etc.--------------Document and organize correspondence, log communication including emails and phone calls--------------Generate aging analysis and reports--------------Collect data and provide metrics around collections and aging--------------Provide opportunities for process improvement and additional efficiencies--------------Demonstrate the ability to gather in a timely manner, information required to research and reconcile:InvoicesContractsPaymentsMiscellaneous dispute informationUse analytical skills to assess, escalate and report accounts or account issues that demonstrate, "At Risk" behavior to all relevant business partners.Complete standard A/R documents that follow basic accounting and department guidelines.As required gather and prepare account data needed for reports per management instructions.Document electronically or otherwise information that detail customer communications and responses related to account status or pending actions-- A Day in The Life Typically Includes: Coordinating and follow through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for the customer base of key accounts, including: --------------Execution of system established collection plan--------------Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off--------------Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from the intermediary (when collections are executed by 3rd parties (limited to some collectors)--------------Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment--------------Perform customer account reconciliation including support to Infosys cash application team for clearing customer payments and credit items--------------Preparing proposals (which team leader or manager approves) for agency placement and write off to bad debt--------------Support and develop accounts receivable lean process improvements, and Master data quality What You Will Need:Basic Qualifications:--------------Associate Degree in accounting or finance preferred--------------2 to 4 years Commercial or Consumer Collections experience and or Accounting or Finance Degree preferred--------------2+ years of relevant experience in the sphere, preferably in a computer software environment--------------A professional candidate with a strong collections background in business to business collections with a customer service/retention mindset.--------------Basic knowledge of accounting principles preferred.--------------Knowledge or experience working with Excel specifically (VLOOKUP and Pivot Tables)--------------Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred.--------------Experience in working with collection software a plus, not required. What You Will Put Ahead?Preferred Qualifications:--------------5+ years of collections experience--------------Understanding of billing, collections and receivable procedures--------------Strong communication and customer service skills; diplomatic, courteous and professional contact, both verbal and written--------------Ability to establish relationships and negotiate with customers--------------Effectively works independently and as a team--------------Intermediate Excel skills--------------Ability and willingness to handle multiple tasks under a tight deadline in a fast-paced and dynamic environmentInfor employees have:A sense of urgency - Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.--Keeping the initiatives moving.--Repeat.A passion for customer success - Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless.--Work as One Infor.A thirst for innovation - Be curious. Be a change agent.--Some ideas will prove out, and other will not.--Fail fast.--Iterate.--Stay ahead of technology.A focus on results - Never ignores results and facts. Learn and adjust. Focus on quality in all that you do. Do more of what works; less of what is not working. Invest your time in value creation.--Act like an owner with an adaptive, entrepreneurial spirit.A sense of community - Show compassion and caring for others. Be socially responsible. Be inclusive.Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by the law applicable to the state in which you work.If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or plan or policy statement, please email

Keywords: Infor, Alpharetta , Credit Collections Specialist, Accounting, Auditing , Alpharetta, Georgia

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