Product Support Specialist

Company: Automatic Data Processing, Inc.
Location: Alpharetta
Posted on: November 22, 2021

Job Description:

ADP is hiring a Product Support Specialist. In this position you will as the subject matter expert for the applicable functional area, provide overall support for development and management of field service and/or operational product(s). This will include identifying product requirements with field service staff and division staff, analyzing the operational workflows and processes, developing easy to follow standards and policies/procedures and ensuring the appropriate communication to all staff. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: Assist in standardizing the service delivery model for all existing service products provided to clients of ADP TotalSource. This will include, but is not limited to gathering data on existing products, preparing appropriate documentation (i.e. policies and procedures, training materials, audit materials, etc.), offering training & support, and auditing improvement of the processes. Provides input and requirements for the enhancement and development existing products. Will work with the region, Central Operations, and other functional departments inside and outside ADP, to assess process needs and identify product issues. Reviews changes in products and ensures compliance in processing, procedures, and reporting. Works with management in identifying areas for improvement and developing plans for change and/or developing written procedures. Provides subject matter expertise input into the design and development of new product, features and processes. Conducts QA and testing of change requests and other projects as necessary. Maintains a broad knowledge base encompassing the evolving TotalSource application product set. Provides information and explanation to users and support functions within the TotalSource environment. Ensures successful implementation of business requirements into product feature/function set. Act as an additional liaison with product vendor relationships as appropriate. Analyze operational workflows and processes and develop standards and policies and procedures from product/practices gathered. Also work with IT to enhance supporting systems as well deploy new systems that will improve operational efficiencies. Develop project plans and schedules and work with all functional areas to bring projects to completion on time and within budget. Support field and operational service staff in improving the quality of their service deliverables and activities. Works on the most complex systems analysis assignments fairly independently. Gathers information, analyzes and formulates logical statements for developing and modifying specifications. Receives general direction; works independently most of the time. Regularly operates under deadlines and subject to extreme workloads. Performs other relevant duties and assignments as directed. QUALIFICATIONS REQUIRED: 3-5 years experience in product development/support, human resources, benefits or payroll, or related fields. Bachelors degree in product development or related fields (or equivalent in education and experience). PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Human Resources education a plus. PEO Human Resources experience a plus. Includes progressive structured analysis or systems analyst experience. Requires strong interpersonal skills, good presentation and communication skills and analytical ability and a considerable aptitude in human relations. Must be able to work under pressure. Possess excellent writing and oral communication skills. The position requires analytical abilities, excellent working skills and excellent interpersonal skills. Project management experience required. Self-starter who is customer focused, possessing solid problem solving skills and team building skills. Working knowledge of PC's, Windows 95/98/2000/NT and Novell Networks, client server environments and databases. History of effectively functioning in a rapidly changing, multiple priority environment. Strong customer focus. Negotiation skills. Ability to implement concepts, ideas, and plans. Strong team player as well as individual contributor. Knowledge of Enterprise and other TotalSource applications is preferred. Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Keywords: Automatic Data Processing, Inc., Alpharetta , Product Support Specialist, Accounting, Auditing , Alpharetta, Georgia