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Tax Support, Team Lead

Company: ADP
Location: Alpharetta
Posted on: January 11, 2022

Job Description:

ADP is hiring a Tax Support, Team Lead. Provides day-to-day leadership and guidance to the Tax Support Service Representatives. Serves as Subject Matter Expert and Market Lead to Payroll Service Representatives (PSRs) and Human Resource Business Partners (HRBPs) with regards to the PEO. Mentors, develops and trains. Provides performance feedback.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:
Project Management: Works with associates and various internal business partners to enhance processes surrounding the client tax account setup and compliance.
Mentorship: Meets with associates to provide direction and feedback on interactions with clients and internal associates. Partners with the Tax Support Manager to identify and develop training plans to address performance gaps. Monitors and communicates associate action plans and ensures associates understand.
Quality Assurance : Provides monthly quality statistics and KPI metrics to Tax Support Manager and analyzes results. Develops and strategizes plans for team improvements, Partners and takes action with Tax Support Manager and TLs across Markets to improve overall PEO Quality Results. Follows-through and follows-up as appropriate.
Escalations: Provides team support with client escalations and process escalations. Partners with Tax Support Manager to determine root cause and strategy for future workflow.
Performs Stretch assignments as issued by Tax Support Manager
Assist in recruiting, hiring, and on boarding activities
Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:
Degree or Equivalent in Education and Experience with Major or Area of Concentration in Business, Finance or related or a combination of education and experience.

Preference will be given to candidates who have the below:
Tax or Payroll support
Experience in process improvement
Supervisory and Prior Team Lead Experience Preferred
Masters degree
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Keywords: ADP, Alpharetta , Tax Support, Team Lead, Accounting, Auditing , Alpharetta, Georgia

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