Auto Claim Director - Commercial Lines
Company: Chubb
Location: Alpharetta
Posted on: April 2, 2026
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Job Description:
Description Claim Director (Commercial Claims) Position
Overview: The Claim Director (Commercial Claims) is responsible for
leading and managing a team of Claim Examiners and Specialists
handling Commercial Auto Claims, including property damage,
liability, and related coverages. This leadership role ensures
operational excellence, regulatory compliance, and the professional
development of team members, while fostering a culture of customer
service, innovation, and continuous improvement. Position
Responsibilities: Direct, coach, and mentor a team of Claim
Examiners and Specialists to ensure timely, accurate, and
customer-focused claim handling. Monitor claim assignments,
workloads, and performance metrics to drive operational efficiency
and quality outcomes. Oversee compliance with all internal,
statutory, and regulatory requirements, including file
documentation and reporting standards. Review and approve reserves,
settlements, and large loss strategies in accordance with company
guidelines. Identify training needs and facilitate ongoing
development for team members, including technical, regulatory, and
customer service topics. Collaborate with internal and external
partners to resolve complex claims, coverage issues, and escalated
customer concerns. Drive process improvement initiatives and
champion best practices in claims handling and customer service.
Support Catastrophe Operations and surge events, including resource
planning and team mobilization as needed. Foster a positive,
inclusive, and high-performing team culture aligned with company
values and goals. Knowledge, Skills & Abilities: Expert knowledge
of commercial insurance contracts, claims investigation, legal
requirements, and insurance regulations. Demonstrated leadership
and team management skills, including coaching, performance
management, and conflict resolution. Strong analytical and
decision-making abilities, with a focus on accuracy, efficiency,
and risk management. Excellent verbal and written communication
skills, with the ability to influence and negotiate at all levels.
Ability to manage multiple priorities and adapt to changing
business needs in a fast-paced environment. Proficiency in claims
systems, reporting tools, and Microsoft Office Suite. Commitment to
continuous improvement, innovation, and professional development.
Qualifications Experience & Education: 4 years of commercial claims
experience, with at least 3 years in a supervisory or management
role, or related experience. Bachelor’s Degree required; advanced
degree or professional designation (e.g., CPCU, AIC) preferred.
Must hold or obtain and maintain applicable adjuster licenses as
required by business needs.
Keywords: Chubb, Alpharetta , Auto Claim Director - Commercial Lines, Accounting, Auditing , Alpharetta, Georgia
