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Senior Collections Specialist

Company: HotSchedules
Location: Alpharetta
Posted on: July 15, 2019

Job Description:

Join the HotSchedules team as our…Senior Collections Specialist:

Reporting directly to the Director of Billing and Revenue Operations (Order to Cash), the Senior Collections Specialist will be involved in the Accounts Receivable activity, maximizing cash flow through the timely and effective collection of customer account. You will play a key part in process improvement, dispute management, and overdue debt reduction initiatives as well as research discrepancies and reconcile accounts. You will manage the outside collections agency and manage placements and reporting.

You are:

Highly developed in customer communications and dispute negotiation skills; you have the ability to resolve complex invoicing issues to reduce DSO while providing the highest standards of customer service. You have worked individually as well as with other departments throughout the organization to resolve collections issues. You are enthusiastic, adapt to change, and are ready to take on new challenges. You will develop and maintain compliance with credit policies and procedures. You have excellent verbal and written communication skills.

Desired Skills and Experience:

  • Collection calls and/or correspondence in a fast-paced and goal-oriented collections department.
  • Effectively manage your portfolio of customer accounts by making timely collections of all accounts while building rapport and maintaining good customer relationships with a positive attitude
  • Provide customer service regarding cash application issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
  • Maintain a clean status of accounts by resolving outstanding credit memos, payments, and invoices
  • Perform account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
  • Recommend and maintain payment plans for customers on an ad hoc basis
  • Manage the relationship with the Company's outside collection agency, ensuring appropriate account placement and accountability for results
  • Accountable for reducing DSO and delinquency for assigned accounts.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with customers and internal departments.
  • Other assigned tasks and duties necessary to support the AR Department.


    • Bachelor's degree in Accounting or Finance preferred
    • 5+ years corporate Collections and/or Cash Application experience
    • Knowledge of Billing and Collections procedures
    • Strong attention to detail, goal oriented
    • Commitment to excellent customer service
    • Excellent written and verbal communication abilities
    • Ability to prioritize and manage multiple responsibilities

      Experience with the following is a plus:

      • Accounts Receivable knowledge/experience
      • Experience with NetSuite accounting system

Keywords: HotSchedules, Alpharetta , Senior Collections Specialist, Accounting, Auditing , Alpharetta, Georgia

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