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Collections Analyst

Company: CIOX Health
Location: Alpharetta
Posted on: October 12, 2019

Job Description:

# of Openings

1

Category (Portal Searching)

Administrative

OVERVIEW

This entry level position processes business or consumer payments and negotiates settlements according to established guidelines and procedures. Responsibilities include responding to telephone inquiries, processing and reconciling debits and credits, preparing daily forms, and reviewing and researching account history to resolve discrepancies. Essential Duties and



RESPONSIBILITIES

* Answer telephone calls regarding account inquiries and payment collection

* Researches account details and resolve customer concerns

* Forwards complex inquiries and requests to Accounts Management when necessary Works with clients to resolve delinquent/past due accounts

* Negotiates account settlements within established guidelines

* Promotes electronic products and services to clients to improve efficiency



QUALIFICATIONS

* Experience in a call center environment preferably working with consumer collections, desired

* Must have the ability to work in a fast paced environment while providing effective customer service

* Must be able to read, write and understand English and comprehend instructions

* Effective verbal, interpersonal communication and listening skills required



Ciox provides equal employment opportunities to all associates and applicants for employment without regard to as race, color, national origin, genetic information, religion or religious creed, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability, citizenship status, ancestry, military and veteran status, or any other characteristic as protected by state or federal law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, leaves of absence, and training.

Keywords: CIOX Health, Alpharetta , Collections Analyst, Accounting, Auditing , Alpharetta, Georgia

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