Jira Admin

Company: CSI Tech Inc.
Location: Alpharetta
Posted on: February 16, 2020

Job Description:

The JIRA/Atlassian Administrator will administer our project tooling, and set up custom features, reports, use cases, and presentation layer. This role will work closely with all teams to help define solutions to drive the execution of our Agile SDLC.We are looking for a Jira administrator to help migrate our - 7000 person team from CA Agile (Rally) and configure, manage, and enhance Jira and Confluence tools, including native functionality as well as researching, testing, and implementing plugins for closer integration with our other tools in our CI/CD Process such as Bitbucket, PagerDuty, and Concourse CI.This role provides challenging opportunities and ample room for critical thinking in building extensible solutions that meet our unique needs while scaling out to support the daily collaboration of the entire organization.Responsibilities:Provide configuration, and administrative support of Atlassian products & plug-insResearch, test, and implement plugins for Jira and ConfluenceExperience with Jira Service Desk.Support and troubleshoot JIRAWork with JIRA to enable custom workflows, fields, dashboards, and reportsCreate and manage complex JIRA components including project workflows, screen schemes, permission schemes and notification schemes in JIRAExperience customizing workflows, setting up dashboards, and generating reportsDevelop interfaces between external tooling and Jira/Confluence infrastructureDocument requirements, solutions, as well as user and support reference guidesDevelop specifications and test plans associated with new features or modificationsProvide ongoing user support including troubleshooting and resolution of issuesBasic knowledge and understanding of the software development cycle (Agile methodologies)Ability to automate and extend base Jira/Confluence functionality, including scripting.Design and develop customizations and plugins.Experience developing custom plugins using Java for Jira 7.x and Confluence 6.x.Experience using/extending REST API using Java for Jira and Confluence.Knowledge of Single Sign-On protocols such as SAML, SAML2.Experience in customizing the look and feel of Jira Service Desk.Collaborate with customers, other Business Analysts, and cross-functional teams to collect requirements and develop solutions to support the daily needs of a rapidly growing business.Research, test, and implement plugins for Jira and Confluence.Develop interfaces between external tooling and Jira/Confluence infrastructure.Manage complex Jira workflows, screen schemes, permission schemes, and notification schemes.Configure and enhance multiple Jira Service Desks.Document requirements, solutions, as well as user and support reference guides.Develop specifications and test plans associated with new features or modifications.Confer with and provide support to the technical group.Provide a communications link between the user and the technical group.Provide ongoing user support including troubleshooting and resolution of issues.Perform other related duties as assignedHelp the team migrate from CAAgile (Rally) to Jira . They need to be familiar with setting up integrations with our DevOps team.Behavior Characteristics: Ability to automate and extend base Jira/Confluence functionality, including scripting.Design and develop customizations and pluginsExcellent problem-solving skills and demonstration of critical thinkingStrong written and verbal communication skills - provided by Dice

Keywords: CSI Tech Inc., Alpharetta , Jira Admin, Administration, Clerical , Alpharetta, Georgia