Medical Office Receptionist
Company: LifeStance Health
Location: Alpharetta
Posted on: March 16, 2023
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Job Description:
At LifeStance Health, we strive to help individuals, families,
and communities with their mental health needs. Everywhere. Every
day. It's a lofty goal; we know. But we make it happen with the
best team in mental healthcare.Thank you for taking the time to
explore a career with us. As the fastest growing mental health
practice group in the country, now is the perfect time to join our
corporate team! ROLE OVERVIEW We are seeking a reliable and
motivated Medical Office Receptionist to join the LifeStance team
for our Milton office. This candidate will be responsible for
supporting the front office, patients, and clinicians within any
assigned site. You will be responsible for patient management,
check in/out processes, answering phones, assisting patients
in-person and/or remote, including scheduling follow-up
appointments, and resolving a variety of issues surrounding patient
accounts and patient care issues by providing quality customer
service. Candidate must be detail-oriented, be able to multitask,
have a pleasant personality, be a team player, possess professional
etiquette, and provide excellent customer service. SCHEDULE8:00
AM-5:00 PM, Monday-FridayPAY$17hrRESPONSIBILITIES---Greeting and
checking patients in/out in a courteous manner; including going
over all necessary paperwork, collection of
co-payments/deductibles/co-ins, balances etc., at the time of
service.---Provide patients with initial assessment paperwork,
evaluate for completion, and accept electronic forms into the EHR
system.---Answering calls and providing patient support with
miscellaneous inquires, payment related questions, release
requests, etc.---Ensure accuracy of patient accounts, such as
accurate billing address, contact information, payment
authorization and collection. ---Assisting patients with scheduling
follow-up appointments, rescheduling appointments as needed, and
managing (Tele/In-person) appointments scheduled for
accuracy.---Assisting patients with Vsee access, Patient Portal,
and navigate LifeStance website platforms ---Answering emails and
Patient Messages via Patient Portal and voicemails---Auditing the
scheduler daily for appointment cleanup ---Office upkeep and making
sure common space is clean and clutter free---General office
duties, such as sorting the office mail, scanning documents, and
Efaxes---Backup support to the Office Lead for the pre-appointment
processes---All other office duties as assigned by the Office
LeadSKILLS & EXPERIENCE---High School Diploma or equivalent;
Associate's degree preferred---2 years of customer service care
experience; experience in healthcare is highly preferred;
experience in a front desk setting is preferred---Prior knowledge
of OSHA/HIPAA regulations would be advantageous---Ability to
multitask ---Ability to work independently and as a team
member---Strong communication skills, both written and
verbal---Qualified candidates must be legally authorized to be
employed in the United States---Demonstrates awareness,
inclusivity, sensitivity, humility, and experience in working with
individuals from diverse ethnic backgrounds, socioeconomic
statuses, sexual orientations, gender identities, and other various
aspects of culture.---LifeStance is an EEO/Affirmative Action
Employer and does not discriminate based on age, race, color,
religion, gender, sexual orientation, gender identity, gender
expression, national origin, protected veteran status, disability
or any other legally protected status.LifeStance Health (NASDAQ:
LFST) is one of the nation's largest providers of virtual and
in-person outpatient mental health care for children, adolescents
and adults experiencing a variety of mental health conditions.
LifeStance Health is based in Scottsdale, Arizona.Our Vision: A
truly healthy society where mental and physical healthcare are
unified to make lives better. Our Mission: To help people lead
healthier, more fulfilling lives by improving access to trusted,
affordable and personalized mental healthcare. Our Values:
Delivering Compassion - We care for people unconditionally and act
with empathy always. Building Relationships - We are collaborative,
building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every
individual's lived experiences.Since LifeStance Health was founded
in 2017, we have grown to over 5,000 clinicians and team members
serving patients in more than 500 locations. We acquire clinical
practices and open new locations across the country, with thousands
of new clinicians joining our mission every year. We are
reimagining mental health.Learn more at www.lifestance.com.
Keywords: LifeStance Health, Alpharetta , Medical Office Receptionist, Administration, Clerical , Alpharetta, Georgia
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