Court Support Specialist II

Company: City of Atlanta
Location: Atlanta
Posted on: April 7, 2026

Job Description:

Description Municipal Court of Atlanta Court Support Specialist II Posting Expires: April 17, 2026 Salary: $49,159.00/annually General Description and Classification Standards Under direct supervision, incumbents perform specialized customer care in the areas of fine and fee collection; bail bond administration; case calendaring support; technical administrative support and resolving complex customer service issues as first point-of-contact for most court visitors. Incumbents receive, examine, prepare, and process a variety of legal documents in support of court operations, perform and perform related duties as required. This classification is the first level in a three-level progressive classification series. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned Incumbents perform complex clerical work in support of operational functions of the Court in the areas of fine and fee collections for traffic/criminal/misdemeanor traffic citations, bond administration, and complex customer service issues requiring the application of court policies and procedures and the use of legal rules and codes. Duties include but are not limited to: Acting as first point of contact for court visitors seeking customer care, assessing needs as necessary for providing legally appropriate guidance. Investigating and resolving customer care issues using prescribed city, court and other related policies, procedures, rules and codes. Researching case information to provide accurate inquiry responses and problem resolution. Determining and communicating appropriate sentencing compliance information. Collecting and applying fines and fees to applicable cases. Updating court records related to transactions performed or requested actions (such as calendaring cases) within court policy. Ensures transaction quality control on a daily basis. Other related general duties for all positions in this series: Filing, copying, scanning, sorting and generating court-related documents. Providing customer service to patrons via the phone. Work on special projects when needed as determined by department and court management. This class is distinguished from the next higher class, the Court Support Specialist II, in that incumbents at the higher level provides basic oversight of and support to line staff, management and others and provides higher level technical service in the requisite customer service areas. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Has knowledge of cash collection procedures and related practices, policies and procedures as necessary in the completion of daily responsibilities. Has a strong face-to-face customer service and phone etiquette skill. Is able to work with all types of personalities demonstrating a calm, patient and hospitable demeanor on a daily basis. Is able to communicate in a confident and energetic manner. Is able to display an approachable disposition. Is capable of handling and successfully completing multiple, sometimes conflicting, tasks. Is solution-focused and demonstrates the ability to identify and solve standard problems and refer more complex issues to appropriate staff. Is able to research and problem-solve using basic internal and external network resources (documentation and internet). Is capable of working under a high degree of stress related to duties that require work with customers with difficult or complex issues. Is proficient with basic productivity software, such as the Microsoft Office suite of applications (Word, Excel, and Outlook). Has the ability to establish and maintain constructive working relationships with coworkers as well as representatives of other departments and agencies. Has general knowledge of the procedures and clerical duties as they pertain to the operation of a court. Has the ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to court operations and regulations. Has good knowledge of the terminology used within the court system. Has the ability to communicate effectively with judges, supervisors, other staff members, the general public and other groups involved in activities associated with court operations and law enforcement. Has the ability to use independent judgment in routine and non-routine situations. Has the mathematical ability to handle required calculations. Is able to utilize and understand computer applications and techniques as necessary in the completion of daily assignments. Has the ability to plan, organize and prioritize daily assignments and work activities. Is able to comprehend and apply regulations and procedures of the department. Qualifications Minimum Qualifications – Education and Experience High school diploma or GED required. Three [3] to five [5] years of face-to-face customer care experience, preferably in a high-volume hospitality or a judiciary environment handling financial transactions and/or performing accounting functions; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Team leadership experience. Preferred Qualifications – Education and Experience Same as Minimum. Licensures and Certifications None required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Licensures and Certifications Fingerprinting required as a part of pre-employment onboarding. CJIS Security Policy v5-9-5. Work Environment: Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Lifting Requirements: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department. The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Keywords: City of Atlanta, Alpharetta , Court Support Specialist II, Administration, Clerical , Atlanta, Georgia