IT Support Engineer

Company: CIOX Health
Location: Alpharetta
Posted on: March 28, 2020

Job Description:

SunIRef:Manu:title IT Support Engineer CIOX Health 1,615 reviews - Alpharetta, GA 30005 CIOX Health 1,615 reviews Read what people are saying about working here. Be an early applicant help icon Overview: Who we are.. Ciox Health, a health technology company, is dedicated to improving U.S. health outcomes by transforming clinical data into actionable insights. With an unmatched network offering ubiquitous access, Ciox Health can release, acquire, enhance and deliver medical record and discrete clinical data from anywhere across the United States. What we offer.. At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our IT Group is comprised of some of the brightest and talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the Health Industry manages its' medical records. What we need.. The IT Support Engineer is responsible for providing third level software and hardware technical support to the end-user community. The IT Support Engineer will have involvement in client installations, day to day asset management, vendor warranty repairs, and participating in projects to meet local and company-wide initiatives. Additionally, the IT Support Engineer will support a customer care philosophy that ensures customer satisfaction and follow up with colleagues and end users, to ensure timely resolution of issues. The IT Support Engineer will have the ability to lead or assist with projects between internal departments is required. Responsibilities: What You Will Do... ITIL principles to analyze application issues, implementation, modification and maintenance of custom developed applications. Provide third level desktop support, which includes centralized problem and service request resolution for customers; appropriate incident management including documenting journals, calls descriptions and solutions. Take ownership of customer issues reported and see problems through to resolution. Actively seek process improvements to improve efficiencies within IT Service Delivery. Advise departmental management on suggested automation of business tasks and use of scripting and specialized software for increased productivity Assist in middleware application installation, configuration and upgrades in specified environments. Use problem solving skills to troubleshoot issues, perform root cause analysis and test/deploy solutions. Participate in and lead IT and business project initiatives as required. Represent the interests of the customer internally, providing appropriate escalation to other IT functions. Serve as a liaison between Desktop Operations and other Tier 3 Engineering Teams. Provide technical leadership to team members and serve as a mentor helping them develop their skills. Make recommendations on and maintain appropriate working relationships with vendors and third-party support providers. Coordinate desktop system maintenance and support with vendors. Work closely with the Service Desk and other IT Teams to ensure efficient incident and problem management. Develop client documentation as required to support end-user computing requirements. Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing. Foster an environment that encourages teamwork, embraces diversity and drive results. Qualifications: What You Need... AS degree in Information Technology, Computer Science or equivalent Proven working experience in enterprise technical support, IT support or as a technical engineer. Strong working knowledge of Windows 7 and 10, VDI environments, utilities and troubleshooting. Familiarity with Citrix, VMware, virtualization, Wintel Server 2008-2016, AD administration Networking fundamentals and Server monitoring. Strong problem-solving skills Strong communication skills and ability to teach/mentor. Excellent client-facing skills What Makes You Stand Out... Microsoft Endpoint Configuration Manager, formerly System Center Configuration Manager and Systems Management Server Creating and Deploying Images Thin Client Support and System Imaging a strong plus. Dell, HP and Lenovo experience Ciox Health - Just posted report job - original job If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Keywords: CIOX Health, Alpharetta , IT Support Engineer, Engineering , Alpharetta, Georgia