Lead I - DevOps Engineering
Company: UST
Location: Alpharetta
Posted on: February 14, 2021
Job Description:
Role Proficiency:Lead and manage an account or portfolio of
accounts in the range of 3-5 Mn; influencing customer's IT strategy
by proposing new or alternative solutions. Develop and maintain
positive business relationship and trust among client stakeholders
at C-1 level and other project owners; ensuring revenue growth
profitability and client satisfaction for the account.Outcomes:
- Build maintain and manage relationship with key stakeholders
and decision makers within customer organization. Leverage the
relationship to understand client problems in advance and develop
UST Business
- Work with Client Partner and/or Account Manager II to create
and manage Account Operating Plan in alignment with organizational
and account goals.
- Develop strong understanding of customer's business needs.
Identify customer problems and needs especially digital
transformation requirements; providing thought leadership and
solutions which eventually brings in more revenue for UST
Global.
- Lead and manage teams across various techno-functional streams
within the account ensuring employee engagement and productivity.
Predict and manage attrition in critical roles
- Take overall responsibility for Account/Service delivery
outcomes including finance and resource management. Work beyond
account boundaries managing internal stakeholders to meet the
account goals of revenue profitability and customer
satisfactionMeasures of Outcomes:
- Revenue (Targets vs. Actuals)
- Profitability (Targets vs. Actuals)
- Digital Services Mix (Targets vs. Actuals)
- Services Penetration Mix (Targets vs. Actuals)
- Transformational Value Delivered to Client (as defined)
- Customer Satisfaction Net Promoter Score - 9
- Annual CSAT
- People Satisfaction Skip Level Meetings and 360 FeedbackOutputs
Expected:Business Development leveraging Domain / Industry
Knowledge:
- Forecast the overall business requirements and market
trends
- Demonstrates business acumen; shapes and articulates strategic
direction on new relationships and translates strategy to
results
- Have meaningful conversations with key client stakeholders
interpret data and enhance the quality of the proposed
solution
- Make useful recommendations based on existing gaps and
recommend specific UST services and solutions. Capture value adds
for each opportunity track and report against the same
- Manage domain related project management issues in multiple
projects
- Validate roadmap for customer strategy
- Review to contextualize the solution to the industryBusiness
Development leveraging Technology Concepts:
- Recommend appropriate framework approach and solution to meet
the functional and non-functional requirements
- Leverages UST's products and service capabilities to build
solutions for the customer
- Identify technologies and products relevant to UST in the short
term (1 to 2 years)
- Guide solution response team
- Guide team evaluate work products and connect to technology
officers in customer organization
- Identify and leverage the most appropriate toolsRelationship
Management:
- Maintains regular communication with customer / partner /
supplier and addresses needs through empathy with their
environment
- Influences IT strategy of client by proposing new or
alternative solutions and balancing effectiveness and efficiency.
Profitability Management:
- Create profitability sheet based on resource plan
- Do outcome based pricing 80% of engagements to be on fixed
price or outcome based)
- Present analysis to senior management
- Create cost benefit model using ROI internal rate of return and
other management concepts
- Track and monitor profitability of projects on an ongoing
basis
- Change pyramid rate changes and other onshore / offshore
changesPricing & Licensing Models:
- Create an integrated pricing model
- Guide team members to apply pricing techniques
- Interact with relevant stakeholders during deal process
- Compare contrast and choose suitable commercial models among
those practiced in the industry
- Optimize key levers of the business model to make the
commercial proposal competitiveAccount Management Processes and
Tools:
- Contribute to account AOP with intimate knowledge of
client
- Own relationships with all client stakeholders
- Prepare internal reports
- Manage at least 1 account independently including
responsibility for top line and bottom line targets; manage
customer relations
- Work independently with account teams in mining account(s)
- Provide support to the specialist to create an account plan
aligned to customer needs and UST approaches and strategies
- Carries out periodic internal management reviews and quarterly
business reviews. Revise rules and choose standards based on
finding and inputs
- Implements plans for a programme of digital transformation.
Manages transformation programs such as legacy migration to
cloud.
- Orchestrates projects to develop or implement new internal or
externally defined processes to meet identified business
needs.
- Defines activities responsibilities critical milestones
resources skills needs interfaces and budget optimises costs and
time utilisation minimises waste and strives for high quality.
measure annual CSAT through third partyProject Management:
- Plan and manage large and complex projects as defined within
UST
- Identify risks and mitigation strategies on an ongoing basis
and implement the same for large / complex projects
- Proactively anticipate the risks and identify avoidance /
mitigation strategies on an ongoing process
- Monitor complex integration / interdependence across work
streams within the span of the project
- Implement best practices with measurable business value
adds
- Set quality goals and processesEstimation and Resource
Planning:
- Consolidate estimates at a solution level evaluate risks and
validate estimates from a technical standpoint; with assumptions
scope and boundaries defined
- Review validate and negotiate estimates across service
lines
- Conduct resource planning (pyramid people development) at a
project level based on project requirements
- Conduct impact analysis for changes and analyse corresponding
impact to overall estimates resource loading
- Interact with first level of stakeholders and finalize the
project scope
- Review project scope and schedule in project planKnowledge
Management (KM):
- Ensure that the KM plan / platform exists for all new joiners
to the engagement
- Harness project level learning's across the engagement
- Promote continuous knowledge management
- Define and improve Knowledge Management Effectiveness for the
engagementRequirements Gathering & Analysis / Requirements
Management:
- Identify deviations in requirements gathering process with the
customer
- Leverage UST capabilities and experience to identify solution
accelerators and value adds for the customer
- Assess the quality content and coverage of the requirements
gatheredSolution Structuring:
- Customize UST service offerings for customer needs
- Provide thought leadership based on the pattern to come up with
additional service offering
- Carve out complex solutions / POCS for a customer based on
their needs
- Recommend technology specific accelerators / tools for the
overall solution along with optimal features e.g. time savings cost
benefits
- Build strategies standards and guidelines for the existing
serviceBenefits Management:
- Identify track and report SMART benefits for a program
- Identify impact of the program to various stakeholders
- Identify impact of program environment changes to the
benefits
- Measure and report outcomes on a defined frequency
- Devise an action plan if there is a risk of not realizing
desired benefits
- Steer the program towards the desired vision with sustained and
timely realization of benefitsSkill Examples:
- Impact and Influence
- Relationship building (customer and internal)
- Account strategy planning
- Identify project risks and define action plans to mitigate
- Define a project plan by breaking it down into individual
project tasks
- Communicate project progress to all relevant parties reporting
on topics such as cost control schedule achievements quality
control risk avoidance and changes to project specifications
- Delegate tasks and manage team member contributions
appropriately
- Manage external contracted resources to achieve project
objectives
- Optimise project portfolio timelines and delivery objectives by
achieving consensus on stakeholder prioritiesKnowledge
Examples:Knowledge Examples
- A project methodology including approaches to define project
steps and tools to set up action plans
- Technologies to be implemented within the project
- Company business strategy and business processes
- Development and compliance to financial plans and budgets
- IPR principles and regulation
- Structured project management methodologies (e.g. agile
techniques DevOps)
Keywords: UST, Alpharetta , Lead I - DevOps Engineering, Engineering , Alpharetta, Georgia
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