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Lead I - DevOps Engineering

Company: UST
Location: Alpharetta
Posted on: February 14, 2021

Job Description:

Role Proficiency:Lead and manage an account or portfolio of accounts in the range of 3-5 Mn; influencing customer's IT strategy by proposing new or alternative solutions. Develop and maintain positive business relationship and trust among client stakeholders at C-1 level and other project owners; ensuring revenue growth profitability and client satisfaction for the account.Outcomes:

  • Build maintain and manage relationship with key stakeholders and decision makers within customer organization. Leverage the relationship to understand client problems in advance and develop UST Business
  • Work with Client Partner and/or Account Manager II to create and manage Account Operating Plan in alignment with organizational and account goals.
  • Develop strong understanding of customer's business needs. Identify customer problems and needs especially digital transformation requirements; providing thought leadership and solutions which eventually brings in more revenue for UST Global.
  • Lead and manage teams across various techno-functional streams within the account ensuring employee engagement and productivity. Predict and manage attrition in critical roles
  • Take overall responsibility for Account/Service delivery outcomes including finance and resource management. Work beyond account boundaries managing internal stakeholders to meet the account goals of revenue profitability and customer satisfactionMeasures of Outcomes:
  • Revenue (Targets vs. Actuals)
  • Profitability (Targets vs. Actuals)
  • Digital Services Mix (Targets vs. Actuals)
  • Services Penetration Mix (Targets vs. Actuals)
  • Transformational Value Delivered to Client (as defined)
  • Customer Satisfaction Net Promoter Score - 9
  • Annual CSAT
  • People Satisfaction Skip Level Meetings and 360 FeedbackOutputs Expected:Business Development leveraging Domain / Industry Knowledge:
  • Forecast the overall business requirements and market trends
  • Demonstrates business acumen; shapes and articulates strategic direction on new relationships and translates strategy to results
  • Have meaningful conversations with key client stakeholders interpret data and enhance the quality of the proposed solution
  • Make useful recommendations based on existing gaps and recommend specific UST services and solutions. Capture value adds for each opportunity track and report against the same
  • Manage domain related project management issues in multiple projects
  • Validate roadmap for customer strategy
  • Review to contextualize the solution to the industryBusiness Development leveraging Technology Concepts:
  • Recommend appropriate framework approach and solution to meet the functional and non-functional requirements
  • Leverages UST's products and service capabilities to build solutions for the customer
  • Identify technologies and products relevant to UST in the short term (1 to 2 years)
  • Guide solution response team
  • Guide team evaluate work products and connect to technology officers in customer organization
  • Identify and leverage the most appropriate toolsRelationship Management:
  • Maintains regular communication with customer / partner / supplier and addresses needs through empathy with their environment
  • Influences IT strategy of client by proposing new or alternative solutions and balancing effectiveness and efficiency. Profitability Management:
  • Create profitability sheet based on resource plan
  • Do outcome based pricing 80% of engagements to be on fixed price or outcome based)
  • Present analysis to senior management
  • Create cost benefit model using ROI internal rate of return and other management concepts
  • Track and monitor profitability of projects on an ongoing basis
  • Change pyramid rate changes and other onshore / offshore changesPricing & Licensing Models:
  • Create an integrated pricing model
  • Guide team members to apply pricing techniques
  • Interact with relevant stakeholders during deal process
  • Compare contrast and choose suitable commercial models among those practiced in the industry
  • Optimize key levers of the business model to make the commercial proposal competitiveAccount Management Processes and Tools:
  • Contribute to account AOP with intimate knowledge of client
  • Own relationships with all client stakeholders
  • Prepare internal reports
  • Manage at least 1 account independently including responsibility for top line and bottom line targets; manage customer relations
  • Work independently with account teams in mining account(s)
  • Provide support to the specialist to create an account plan aligned to customer needs and UST approaches and strategies
  • Carries out periodic internal management reviews and quarterly business reviews. Revise rules and choose standards based on finding and inputs
  • Implements plans for a programme of digital transformation. Manages transformation programs such as legacy migration to cloud.
  • Orchestrates projects to develop or implement new internal or externally defined processes to meet identified business needs.
  • Defines activities responsibilities critical milestones resources skills needs interfaces and budget optimises costs and time utilisation minimises waste and strives for high quality. measure annual CSAT through third partyProject Management:
  • Plan and manage large and complex projects as defined within UST
  • Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects
  • Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process
  • Monitor complex integration / interdependence across work streams within the span of the project
  • Implement best practices with measurable business value adds
  • Set quality goals and processesEstimation and Resource Planning:
  • Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint; with assumptions scope and boundaries defined
  • Review validate and negotiate estimates across service lines
  • Conduct resource planning (pyramid people development) at a project level based on project requirements
  • Conduct impact analysis for changes and analyse corresponding impact to overall estimates resource loading
  • Interact with first level of stakeholders and finalize the project scope
  • Review project scope and schedule in project planKnowledge Management (KM):
  • Ensure that the KM plan / platform exists for all new joiners to the engagement
  • Harness project level learning's across the engagement
  • Promote continuous knowledge management
  • Define and improve Knowledge Management Effectiveness for the engagementRequirements Gathering & Analysis / Requirements Management:
  • Identify deviations in requirements gathering process with the customer
  • Leverage UST capabilities and experience to identify solution accelerators and value adds for the customer
  • Assess the quality content and coverage of the requirements gatheredSolution Structuring:
  • Customize UST service offerings for customer needs
  • Provide thought leadership based on the pattern to come up with additional service offering
  • Carve out complex solutions / POCS for a customer based on their needs
  • Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings cost benefits
  • Build strategies standards and guidelines for the existing serviceBenefits Management:
  • Identify track and report SMART benefits for a program
  • Identify impact of the program to various stakeholders
  • Identify impact of program environment changes to the benefits
  • Measure and report outcomes on a defined frequency
  • Devise an action plan if there is a risk of not realizing desired benefits
  • Steer the program towards the desired vision with sustained and timely realization of benefitsSkill Examples:
  • Impact and Influence
  • Relationship building (customer and internal)
  • Account strategy planning
  • Identify project risks and define action plans to mitigate
  • Define a project plan by breaking it down into individual project tasks
  • Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
  • Delegate tasks and manage team member contributions appropriately
  • Manage external contracted resources to achieve project objectives
  • Optimise project portfolio timelines and delivery objectives by achieving consensus on stakeholder prioritiesKnowledge Examples:Knowledge Examples
  • A project methodology including approaches to define project steps and tools to set up action plans
  • Technologies to be implemented within the project
  • Company business strategy and business processes
  • Development and compliance to financial plans and budgets
  • IPR principles and regulation
  • Structured project management methodologies (e.g. agile techniques DevOps)

Keywords: UST, Alpharetta , Lead I - DevOps Engineering, Engineering , Alpharetta, Georgia

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