Lead I - DevOps Engineering

Company: UST
Location: Alpharetta
Posted on: February 14, 2021

Job Description:

Role Proficiency:Lead and manage an account or portfolio of accounts in the range of 3-5 Mn; influencing customer's IT strategy by proposing new or alternative solutions. Develop and maintain positive business relationship and trust among client stakeholders at C-1 level and other project owners; ensuring revenue growth profitability and client satisfaction for the account.Outcomes:

• Build maintain and manage relationship with key stakeholders and decision makers within customer organization. Leverage the relationship to understand client problems in advance and develop UST Business
• Work with Client Partner and/or Account Manager II to create and manage Account Operating Plan in alignment with organizational and account goals.
• Develop strong understanding of customer's business needs. Identify customer problems and needs especially digital transformation requirements; providing thought leadership and solutions which eventually brings in more revenue for UST Global.
• Lead and manage teams across various techno-functional streams within the account ensuring employee engagement and productivity. Predict and manage attrition in critical roles
• Take overall responsibility for Account/Service delivery outcomes including finance and resource management. Work beyond account boundaries managing internal stakeholders to meet the account goals of revenue profitability and customer satisfactionMeasures of Outcomes:
• Revenue (Targets vs. Actuals)
• Profitability (Targets vs. Actuals)
• Digital Services Mix (Targets vs. Actuals)
• Services Penetration Mix (Targets vs. Actuals)
• Transformational Value Delivered to Client (as defined)
• Customer Satisfaction Net Promoter Score - 9
• Annual CSAT
• People Satisfaction Skip Level Meetings and 360 FeedbackOutputs Expected:Business Development leveraging Domain / Industry Knowledge:
• Forecast the overall business requirements and market trends
• Demonstrates business acumen; shapes and articulates strategic direction on new relationships and translates strategy to results
• Have meaningful conversations with key client stakeholders interpret data and enhance the quality of the proposed solution
• Make useful recommendations based on existing gaps and recommend specific UST services and solutions. Capture value adds for each opportunity track and report against the same
• Manage domain related project management issues in multiple projects
• Validate roadmap for customer strategy
• Review to contextualize the solution to the industryBusiness Development leveraging Technology Concepts:
• Recommend appropriate framework approach and solution to meet the functional and non-functional requirements
• Leverages UST's products and service capabilities to build solutions for the customer
• Identify technologies and products relevant to UST in the short term (1 to 2 years)
• Guide solution response team
• Guide team evaluate work products and connect to technology officers in customer organization
• Identify and leverage the most appropriate toolsRelationship Management:
• Maintains regular communication with customer / partner / supplier and addresses needs through empathy with their environment
• Influences IT strategy of client by proposing new or alternative solutions and balancing effectiveness and efficiency. Profitability Management:
• Create profitability sheet based on resource plan
• Do outcome based pricing 80% of engagements to be on fixed price or outcome based)
• Present analysis to senior management
• Create cost benefit model using ROI internal rate of return and other management concepts
• Track and monitor profitability of projects on an ongoing basis
• Change pyramid rate changes and other onshore / offshore changesPricing & Licensing Models:
• Create an integrated pricing model
• Guide team members to apply pricing techniques
• Interact with relevant stakeholders during deal process
• Compare contrast and choose suitable commercial models among those practiced in the industry
• Optimize key levers of the business model to make the commercial proposal competitiveAccount Management Processes and Tools:
• Contribute to account AOP with intimate knowledge of client
• Own relationships with all client stakeholders
• Prepare internal reports
• Manage at least 1 account independently including responsibility for top line and bottom line targets; manage customer relations
• Work independently with account teams in mining account(s)
• Provide support to the specialist to create an account plan aligned to customer needs and UST approaches and strategies
• Carries out periodic internal management reviews and quarterly business reviews. Revise rules and choose standards based on finding and inputs
• Implements plans for a programme of digital transformation. Manages transformation programs such as legacy migration to cloud.
• Orchestrates projects to develop or implement new internal or externally defined processes to meet identified business needs.
• Defines activities responsibilities critical milestones resources skills needs interfaces and budget optimises costs and time utilisation minimises waste and strives for high quality. measure annual CSAT through third partyProject Management:
• Plan and manage large and complex projects as defined within UST
• Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects
• Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process
• Monitor complex integration / interdependence across work streams within the span of the project
• Implement best practices with measurable business value adds
• Set quality goals and processesEstimation and Resource Planning:
• Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint; with assumptions scope and boundaries defined
• Review validate and negotiate estimates across service lines
• Conduct resource planning (pyramid people development) at a project level based on project requirements
• Conduct impact analysis for changes and analyse corresponding impact to overall estimates resource loading
• Interact with first level of stakeholders and finalize the project scope
• Review project scope and schedule in project planKnowledge Management (KM):
• Ensure that the KM plan / platform exists for all new joiners to the engagement
• Harness project level learning's across the engagement
• Promote continuous knowledge management
• Define and improve Knowledge Management Effectiveness for the engagementRequirements Gathering & Analysis / Requirements Management:
• Identify deviations in requirements gathering process with the customer
• Leverage UST capabilities and experience to identify solution accelerators and value adds for the customer
• Assess the quality content and coverage of the requirements gatheredSolution Structuring:
• Customize UST service offerings for customer needs
• Provide thought leadership based on the pattern to come up with additional service offering
• Carve out complex solutions / POCS for a customer based on their needs
• Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings cost benefits
• Build strategies standards and guidelines for the existing serviceBenefits Management:
• Identify track and report SMART benefits for a program
• Identify impact of the program to various stakeholders
• Identify impact of program environment changes to the benefits
• Measure and report outcomes on a defined frequency
• Devise an action plan if there is a risk of not realizing desired benefits
• Steer the program towards the desired vision with sustained and timely realization of benefitsSkill Examples:
• Impact and Influence
• Relationship building (customer and internal)
• Account strategy planning
• Identify project risks and define action plans to mitigate
• Define a project plan by breaking it down into individual project tasks
• Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
• Delegate tasks and manage team member contributions appropriately
• Manage external contracted resources to achieve project objectives
• Optimise project portfolio timelines and delivery objectives by achieving consensus on stakeholder prioritiesKnowledge Examples:Knowledge Examples
• A project methodology including approaches to define project steps and tools to set up action plans
• Technologies to be implemented within the project
• Company business strategy and business processes
• Development and compliance to financial plans and budgets
• IPR principles and regulation
• Structured project management methodologies (e.g. agile techniques DevOps)

Keywords: UST, Alpharetta , Lead I - DevOps Engineering, Engineering , Alpharetta, Georgia