Sales Support Engineer
Company: Confidential
Location: Alpharetta
Posted on: February 15, 2021
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Job Description:
Technical Sales Support Specialist We are currently seeking a
Technical Sales Support Specialist to join our team in Alpharetta,
GA. About us: We give businesses a competitive advantage with
smart, voice-based hardware and software solutions. Professionals
benefit from focusing on their core tasks and making their business
more efficient, customer-centric and profitable. Our open and
transparent working culture creates the environment for talent to
flourish, take ownership and deliver excellence. This way, we will
become a global leader for solutions that automate tasks through
the intelligent use of voice. Responsibilities: (Primary Duties) -
Work closely with the sales team to demonstrate products
effectively during the sales process and support trials,
installation and post-sales activities (onsite and remotely) -
Create product presentations and training materials - Conduct
webinar to educate resellers and end customer about product
offerings - Attend trade show as exhibitor and demonstrate product
to attendees - Provide technical support for NA region via email
and by phone - Perform product testing and evaluation during
pre-release cycle - Troubleshooting of field problems and reporting
finding to management - Data collection of support activities by
using our database and generating a FAQ database - Escalation and
tracking of field problems to 3rd level and R&D Department as
needed - Setup and hold product demo session with end user and
resellers Education and Experience: - Bachelor's degree or
equivalent work experience - 4-5 years related professional
experience Skills and Abilities: - Excellent communication skills
with an ability to explain technical solutions to non-technical
users - Strong administrative skills demonstrated by an ability to
juggle multiple projects - Good working knowledge of o Cloud
solutions and technologies o Windows Client OS (Windows 10) o
Windows Server (2003-2016) o Network technology o MAC OS o
Virtualization technology (e.g. WTS, VM Ware, Citrix) o Application
knowledge in mobile devices (iPhone, Android) - Structured and
independent approach of work - Highly customer oriented - Strong
problem-solving skills - Willingness to travel (10-30%) - High
energy level, sense of urgency, decisiveness and ability to work
well under pressure - Proven record as a team player - Professional
of unquestionable integrity, credibility and character Compensation
and Benefits: - Medical, Dental, Vision, 401k, paid offs.
Keywords: Confidential, Alpharetta , Sales Support Engineer, Engineering , Alpharetta, Georgia
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