Sales Support Engineer

Company: Confidential
Location: Alpharetta
Posted on: February 15, 2021

Job Description:

Technical Sales Support Specialist We are currently seeking a Technical Sales Support Specialist to join our team in Alpharetta, GA. About us: We give businesses a competitive advantage with smart, voice-based hardware and software solutions. Professionals benefit from focusing on their core tasks and making their business more efficient, customer-centric and profitable. Our open and transparent working culture creates the environment for talent to flourish, take ownership and deliver excellence. This way, we will become a global leader for solutions that automate tasks through the intelligent use of voice. Responsibilities: (Primary Duties) - Work closely with the sales team to demonstrate products effectively during the sales process and support trials, installation and post-sales activities (onsite and remotely) - Create product presentations and training materials - Conduct webinar to educate resellers and end customer about product offerings - Attend trade show as exhibitor and demonstrate product to attendees - Provide technical support for NA region via email and by phone - Perform product testing and evaluation during pre-release cycle - Troubleshooting of field problems and reporting finding to management - Data collection of support activities by using our database and generating a FAQ database - Escalation and tracking of field problems to 3rd level and R&D Department as needed - Setup and hold product demo session with end user and resellers Education and Experience: - Bachelor's degree or equivalent work experience - 4-5 years related professional experience Skills and Abilities: - Excellent communication skills with an ability to explain technical solutions to non-technical users - Strong administrative skills demonstrated by an ability to juggle multiple projects - Good working knowledge of o Cloud solutions and technologies o Windows Client OS (Windows 10) o Windows Server (2003-2016) o Network technology o MAC OS o Virtualization technology (e.g. WTS, VM Ware, Citrix) o Application knowledge in mobile devices (iPhone, Android) - Structured and independent approach of work - Highly customer oriented - Strong problem-solving skills - Willingness to travel (10-30%) - High energy level, sense of urgency, decisiveness and ability to work well under pressure - Proven record as a team player - Professional of unquestionable integrity, credibility and character Compensation and Benefits: - Medical, Dental, Vision, 401k, paid offs.

Keywords: Confidential, Alpharetta , Sales Support Engineer, Engineering , Alpharetta, Georgia