ServiceNow Support Engineer - REMOTE
Company: Insight
Location: Alpharetta
Posted on: February 22, 2021
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Job Description:
Requisition Number: 79935 Position Overview As an Engineer, you
will provide Level 2 and 3 break/fix ServiceNow support for
internal and external clients, as well as performing remote
management tasks for managed services clients. Responds to both
tool and user reported incidents, escalating issues for junior
teammates as needed. Works directly with client to communicate
progress on tasks and provide recommendations. Insight is looking
for talented individuals who are passionate about ServiceNow and
excited about the opportunity to work for industry-leading
organizations!What you'll do at Insight --- Provide advanced
product support and remediation of incidents in Insight's
ServiceNow platforms. --- Applies systems analysis techniques and
procedures, including consulting with users, to determine
functional specifications. --- Maintain advanced software
configurations. --- Execute performance analysis of ServiceNow
environments and remediation tasks based on industry best
practices. --- Performs all other duties as assignedWhat you'll
need to join Insight --- Certification as a ServiceNow
Administrator --- At least 3 years of experience working with
ServiceNow --- Knowledge of systems analysis techniques and
procedures --- Ability to exercise of discretion and independent
judgment with respect to matters of significance.The position
described above provides a summary of some the job duties required
and what it would be like to work at Insight. For a comprehensive
list of physical demands and work environment for this position,
click here .Today, every business is a technology business. Insight
Enterprises, Inc. empowers organizations of all sizes with Insight
Intelligent Technology Solutions--- and services to maximize the
business value of IT. As a Fortune 500-ranked global provider of
digital innovation, cloud/data center transformation, connected
workforce, and supply chain optimization solutions and services, we
help clients successfully manage their IT today while transforming
for tomorrow. From IT strategy and design to implementation and
management, our 11,000 teammates help clients innovate and optimize
their operations to run smarter. Discover more at insight.com.
Keywords: Insight, Alpharetta , ServiceNow Support Engineer - REMOTE, Engineering , Alpharetta, Georgia
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