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ServiceNow Support Engineer - REMOTE

Company: Insight
Location: Alpharetta
Posted on: February 22, 2021

Job Description:

Requisition Number: 79935 Position Overview As an Engineer, you will provide Level 2 and 3 break/fix ServiceNow support for internal and external clients, as well as performing remote management tasks for managed services clients. Responds to both tool and user reported incidents, escalating issues for junior teammates as needed. Works directly with client to communicate progress on tasks and provide recommendations. Insight is looking for talented individuals who are passionate about ServiceNow and excited about the opportunity to work for industry-leading organizations!What you'll do at Insight --- Provide advanced product support and remediation of incidents in Insight's ServiceNow platforms. --- Applies systems analysis techniques and procedures, including consulting with users, to determine functional specifications. --- Maintain advanced software configurations. --- Execute performance analysis of ServiceNow environments and remediation tasks based on industry best practices. --- Performs all other duties as assignedWhat you'll need to join Insight --- Certification as a ServiceNow Administrator --- At least 3 years of experience working with ServiceNow --- Knowledge of systems analysis techniques and procedures --- Ability to exercise of discretion and independent judgment with respect to matters of significance.The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions--- and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions--- for organizations across the globe
  • $9.2 billion in revenue in 2018*
  • Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
  • 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance * Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018Today's talent leads tomorrow's success. Learn about careers at Insight: .Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Posting Notes: Alpharetta -- Georgia (US-GA) -- United States (US) -- None -- None -- US - Alpharetta, GA --Nearest Major Market: Alpharetta Nearest Secondary Market: Atlanta Job Segment: Consulting, Developer, Engineer, Supply, Cisco, Technology, Engineering, Operations - provided by Dice

Keywords: Insight, Alpharetta , ServiceNow Support Engineer - REMOTE, Engineering , Alpharetta, Georgia

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