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Technical Writer

Company: Lancope
Location: Alpharetta
Posted on: November 17, 2021

Job Description:

The Technical Writer is responsible for creating new and analyzing/revising current print, online and multimedia user documentation for a complex network monitoring and security product. This position reports to the Technical Communications Manager. Main Responsibilities: * Collaborate with subject matter experts, primarily development engineers and customer support personnel, to gather and review information for user documentation * Integrate product changes into up-to-date documentation * Groom, size, plan, and integrate documentation work at the team level to support the features being built by the team * Promote continuous improvement through ongoing quality assurance * Build cross-functional technical user content that includes views from Learning and Development, Marketing, Field Service Engineers, Account Management, Technical and Support and Operations * Make continuous improvements to style, layout, editorial standards, and publication methods * Promote product adoption by developing multimedia enhancements that engage users and augment online help and other forms of available user assistance * Apply knowledge of adult learning theory and visual learning design to development of eLearning content * Understands the differences and similarities on delivering user content for traditional on-premise delivery and for a SaaS based solution delivery * Analyze content usage and factor the results back into better experiences for the users * Keep current on user assistance best practices and trends by continuing education and trade association meeting attendance We are looking for candidates who have: * Minimum of 5 years hardware/software technical writing experience * Excellent writing and editing skills (provide samples) * Experience with topic-based authoring tools (FrameMaker, MadCap MadPak, MS Office) for online, print and multimedia user assistance development * Documented complex systems * Has delivered user content for a SaaS based solution * Experience with source control (SVN) and simultaneous, multiple releases * Intermediate screen capture tool skills * Intermediate understanding of Agile Scrum

Keywords: Lancope, Alpharetta , Technical Writer, Engineering , Alpharetta, Georgia

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