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Production Support Engineer II - Alpharetta

Company: Fiserv
Location: Alpharetta
Posted on: November 19, 2021

Job Description:

b'What does a great Production Support Engineer II do?nThe Production Support Engineer II will be responsible for troubleshooting and restoring service to application services.xc2xa0 You will also create Incident Response reports for all major incidents and help to communicate process improvements.xc2xa0nResponsibilitiesn * Monitors dashboards and alerts and responds according to alerts as necessary.n * Researches incidents for clients and identifies root cause and works with other teams for resolution.n * Responsible for incident escalation and establishing team meetings to bring resolution to high priority incidents.n * Works with development, DBA, and other engineers to identify problems and bring them to resolution.n * Creates reports, dashboards, and alerts as necessary to ensure that incidents are identified and resolved within SLA.n * Helps create, validate, and approve Operational runbooks and other required documentation for all clients and systems.n * Works with Product, Project, and Delivery teams to ensure successful deployments of new code to lower environments and Production.n * Trouble xe2x80x93shoots and restores service to multiple applications, Networks and systems using industry accepted techniques and procedures.n * May design, code, benchmark test, debug and document programs.n * Performs impact analysis to output data processing based on user and client requirements.n * Analyzes documentation supporting changes in a complex production environment.n * Will communicate status of operations to allow for immediate response to service disruptions.nBasic Qualifications for Consideration:n * Associates Degree in MIS, Computer Science, Computer Engineering, or equivalentn * 4+ years of experience in Application Support / Operation monitoring.n * Experience in Linux / UNIX command linen * Experience in create alerts and dashboards utilizing different application monitoring tools.n * Experience with monitoring systems such as Splunk, App Dynamics.n nPreferred Skills, Experience, and Education:n * Bachelorxe2x80x99s degree in computer science or related field of studyn * Experience with WaveFront, AWS Cloud monitoring, and Grafana a plus.n * Experience with writing Oracle SQL queries a plus.n * Experience documenting application Runbooks and system guides is a plus.n * Knowledge of Software Development Lifecycle and Service Management tools.nWho We Are:xc2xa0xc2xa0xc2xa0 Fiservxe2x80x99s Universal Commerce (uCom) enables commerce to follow consumers across omni-channel devices, including mobile phones, connected cars, and IoT devices. By providing connectivity to otherwise disparate merchants xe2x80x93 such as automakers and gas stations, or restaurants and sports venues xe2x80x93 uCom effectively bridges the gap between digital and brick-and-mortar commerce, powering a frictionless consumer experience while allowing businesses to maximize their footprint in the digital world.'by Jobble

Keywords: Fiserv, Alpharetta , Production Support Engineer II - Alpharetta, Engineering , Alpharetta, Georgia

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