Site Reliability Engineer, Observability

Company: Intradiem
Location: Alpharetta
Posted on: May 7, 2022

Job Description:

Job Title: - - - - - - -Site Reliability Engineer, ObservabilityLocation: - - - - - - -Remote/VirtualReports to: - - - - -VP of DevSecOps -Have you ever sat on hold waiting for customer service and wondered why this was still the norm in 2022? Us too. Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone.Who We AreIntradiem is a technology company on a mission to reinvent customer service through automation. -What We DoWe develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.How We WorkWe take a "problem-out" approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.Our CultureWe take a "people-first" approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. -Our ValuesWe believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant's Heart-caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman's Attitude-taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn't do the trick).
• Revolutionary Spirit-leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren. -Your RoleThis Site Reliability Engineer will have a strong understanding of large-scale computing solutions. You have experience working as a DevSecOps or Site Reliability Engineer in a scaled cloud environment and have implemented automated solutions across a variety of applications and systems. You enjoy writing code and creating automation to manage your services.Your Responsibilities
  • Identify monitoring/alerting/observability needs, and influence team culture to bring this rigor into the daily development cycle
  • Collaborate closely with Development and SRE teams to implement o11y best practices
  • Design and build new features for infrastructure and services observability. Dive into new technologies and figure out how to best monitor them.
  • Manage, maintain, and scale the infrastructure responsible for telemetry frameworks used throughout Intradiem's cloud-based application services to capture, transport, store and analyze the telemetry data.
  • Develop solutions to implement the SLO/SLI requirements, including visualization of the monitoring dashboard
  • Reduce toil by creating observability automation that can be reused across our teams -Your Background
    • Bachelor's Degree in Computer Science or related field, or 5+ years relevant work experience
    • 5+ years of software engineering experience -
    • 5+ years of Linux experience
    • 5+ years of experience with scripting languages such as Bash, Python, Shell, or JavaScript
    • 3+ years of operating production systems on a major cloud platform (AWS, GCP, Azure)
    • 3+ years of programming experience & proficiency in Java and at least one other high-level programming language such as Python, C++, Go, C#
    • Experience with implementing and using observability tools such as OpenTelemetry, Dynatrace, AIOps, Prometheus, Grafana, Elastic Search, Splunk in measuring and optimizing around the Four Golden Signals
    • Experience with version control or source code repositories and CI/CD tools: Jenkins, Git (Bitbucket), Nexus, Maven, etc.

Keywords: Intradiem, Alpharetta , Site Reliability Engineer, Observability, Engineering , Alpharetta, Georgia