Communications Engineer
Company: LexisNexis Risk Solutions Group
Location: Alpharetta
Posted on: May 9, 2022
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Job Description:
The Communications Engineer provides direct input to project
plans, schedules, and methodology in operating and maintaining
multiple system environments. They perform difficult to research,
design, and systems engineering assignments and respond to system
management alerts to handle system/operations exceptions within the
assigned enterprise systems of product offerings. This position is
also responsible for triage change management support.
Responsibilities: Diagnose system performance problems with
application programs, common systems, systematic questioning
techniques, dumps, traces, or other diagnostics aids Configure
controls; install or troubleshoot programs within multiple system
environments Install program products and system components or aid
in the installation by end-users Recommend and change system
parameters or configuration variables to improve overall system
performance (e.g., Telephony, CRM, Support Tools, etc.) Work
closely with development groups, support groups, and vendors to
coordinate special operations and communicate/escalate problems as
appropriate to meet assigned deadlines Assist in daily support of
the systems/products assigned through early detection and pursuit
of changes in system responses or operation Demonstrate
problem-solving skills in multiple operating environments to
support assignments involving the execution of a series of related
task Perform online system functions to assist with tasks
encountered in the execution of daily responsibilities such as
utility functions and editing of files Develop lists/scripts for
execution of commonly used processes and automation of simple tasks
Proper management and implementation of team changes and service
requests Proper creation, execution, documentation, and closure of
tasks, changes, and requests. All other duties as assigned
Demonstrate a thorough understanding of all system components and
of program products assigned to support Minimum Qualifications:
Bachelor's Degree in Computer Science, CIS, or related field (or
equivalent work experience in a related field) 3 years of
experience in an IT support environment with technical knowledge in
distributed technologies and systems development 2 years of
experience leading projects with or without direct reports
Understanding of infrastructure engineering experience working
across multiple domains, platforms, or specialty areas Avaya,
Verint, AWS, or a similar cloud platform, Salesforce, Change
management Understanding of storage systems, Linux kernel, UNIX
kernel, UNIX file system, and Windows infrastructure Program
installation and troubleshooting with an understanding of system
and problem management tools and problem-solving Knowledge of
virtual server environments Knowledge of scripts for automation
Keywords: LexisNexis Risk Solutions Group, Alpharetta , Communications Engineer, Engineering , Alpharetta, Georgia
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