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Information Technology Support Engineer

Company: Infor
Location: Alpharetta
Posted on: July 31, 2022

Job Description:

IT Field Support EngineerLocation: Alpharetta, GA
About InforInfor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.For more information visit www.infor.com Position Summary The ideal candidate will be responsible for assisting corporate employees with 'client side' technology, including PC maintenance, peripheral support, mobile phone support, audio/visual tools, troubleshooting, management of software and management of company assets. Performs installation, configuration and upgrade tasks that may require some research and analysis. Keeps informed of the most current technologies and may recommend new hardware and software applications. Excellent knowledge of Windows /macOS Laptop maintenance. Knowledge of Windows/macOS operating systems. Ability to provide technical guidance for company employees regarding Windows/macOS problems. Excellent communication and interpersonal skills. A Day in The Life Typically Includes:

  • Assists corporate employees with 'client technology' problems and requests.
  • Responsible for the day-to-day maintenance of company's PCs/laptops.
  • Performs installation, configuration and upgrade tasks.
  • Serves as troubleshooter on PC problems on all levels.
  • Researches and evaluates hardware and software.
  • Makes recommendations for improving performance.
  • Responds to complex requests and serves as troubleshooter on complex problems.
  • Assists corporate employees with audio visual problems and requests.
  • Assists corporate employees with the use of video conferencing solutions.
  • Other Duties/Tasks as assigned by manager
    What You Will Need:Basic Qualifications: - Minimum associate's degree in computer science (or comparable work experience) - Typically requires three to five years of PC support experience.
    What Will Put You Ahead?Preferred Qualifications:
    • Bachelor's degree would be a plus.
    • IT related Certifications would also be a plus. Infor values:Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies-such as value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo. We have a relentless commitment to a culture based on a business philosophy called Market Based Management - (MBM -). Informed by the principles that allow a free and open society to flourish, MBM - prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Keywords: Infor, Alpharetta , Information Technology Support Engineer, Engineering , Alpharetta, Georgia

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