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Voice Engineer/Alpharetta, GA/Hybrid

Company: Medicus IT
Location: Alpharetta
Posted on: September 19, 2023

Job Description:


Role and Responsibilities




  • Assist clients with the design and implementation, installation, configuration and ongoing usability of telephony systems, servers, storage, networking, and software


  • Resolution of new and escalated service tickets, provide guidance for or personally resolve aging and complex issues


  • Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved


  • Install and/or upgrade VMWare servers


  • Perform advanced mediation on major voice system issues


  • Working knowledge of configuring and installing firewalls to best-practice standards


  • Resolve backup issues and perform restore testing


  • Install, configure, support complex virtual environments with High Availability in VMWare SDWAN, MiTel TAC and SIP environments


  • Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages


  • Follow all Medicus IT's defined processes and standards


  • Lead teams of Associate Engineers on large projects


  • Participate in project planning, solution delivery, mentoring and teaching improved processes to team members


  • Take part in after-hours On Call rotation and occasional after-hour project integration.


  • All other duties assigned




    Qualifications and Education Requirements:




    • Bachelor's Degree in IT or similar course of study OR equivalent combination of education and work experience


    • Complete other technical and professional development/training as outlined in development plan


    • Strong knowledge of VoIP, voicemail, analog, and vendor specific hardware/software


    • Voice specific experience with 3CX, Ring Central, and Mitel MiVoice Connect is strongly desired


    • Excellent problem solving and client relationship skills


    • Excellent verbal and written communication skills


    • Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.


    • Alignment with Medicus IT's core values of Doing the Right Thing, Taking Ownership and Delivering Results, Cultivating Positivity and Encouraging Improvement and Innovation


    • Must be able to sit prolonged periods sitting at a desk and working on a computer.


    • Must be able to lift 35-50 pounds at times


      PI229433378

Keywords: Medicus IT, Alpharetta , Voice Engineer/Alpharetta, GA/Hybrid, Engineering , Alpharetta, Georgia

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