Voice Engineer/Alpharetta, GA/Hybrid

Company: Medicus IT
Location: Alpharetta
Posted on: September 19, 2023

Job Description:

Role and Responsibilities

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  Assist clients with the design and implementation, installation, configuration and ongoing usability of telephony systems, servers, storage, networking, and software
  
  
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  Resolution of new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
  
  
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  Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved
  
  
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  Install and/or upgrade VMWare servers
  
  
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  Perform advanced mediation on major voice system issues
  
  
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  Working knowledge of configuring and installing firewalls to best-practice standards
  
  
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  Resolve backup issues and perform restore testing
  
  
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  Install, configure, support complex virtual environments with High Availability in VMWare SDWAN, MiTel TAC and SIP environments
  
  
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  Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
  
  
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  Follow all Medicus IT's defined processes and standards
  
  
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  Lead teams of Associate Engineers on large projects
  
  
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  Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
  
  
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  Take part in after-hours On Call rotation and occasional after-hour project integration.
  
  
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  All other duties assigned
  
  
  
  
  Qualifications and Education Requirements:
  
  
  
  
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    Bachelor's Degree in IT or similar course of study OR equivalent combination of education and work experience
    
    
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    Complete other technical and professional development/training as outlined in development plan
    
    
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    Strong knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
    
    
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    Voice specific experience with 3CX, Ring Central, and Mitel MiVoice Connect is strongly desired
    
    
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    Excellent problem solving and client relationship skills
    
    
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    Excellent verbal and written communication skills
    
    
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    Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.
    
    
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    Alignment with Medicus IT's core values of Doing the Right Thing, Taking Ownership and Delivering Results, Cultivating Positivity and Encouraging Improvement and Innovation
    
    
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    Must be able to sit prolonged periods sitting at a desk and working on a computer.
    
    
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    Must be able to lift 35-50 pounds at times
    
    
    PI229433378

Keywords: Medicus IT, Alpharetta , Voice Engineer/Alpharetta, GA/Hybrid, Engineering , Alpharetta, Georgia