AlpharettaRecruiter Since 2001
the smart solution for Alpharetta jobs

Voice Engineer/Alpharetta, GA/Hybrid

Company: Medicus IT
Location: Alpharetta
Posted on: September 19, 2023

Job Description:

Role and Responsibilities

  • Assist clients with the design and implementation, installation, configuration and ongoing usability of telephony systems, servers, storage, networking, and software

  • Resolution of new and escalated service tickets, provide guidance for or personally resolve aging and complex issues

  • Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved

  • Install and/or upgrade VMWare servers

  • Perform advanced mediation on major voice system issues

  • Working knowledge of configuring and installing firewalls to best-practice standards

  • Resolve backup issues and perform restore testing

  • Install, configure, support complex virtual environments with High Availability in VMWare SDWAN, MiTel TAC and SIP environments

  • Communicate with clients as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages

  • Follow all Medicus IT's defined processes and standards

  • Lead teams of Associate Engineers on large projects

  • Participate in project planning, solution delivery, mentoring and teaching improved processes to team members

  • Take part in after-hours On Call rotation and occasional after-hour project integration.

  • All other duties assigned

    Qualifications and Education Requirements:

    • Bachelor's Degree in IT or similar course of study OR equivalent combination of education and work experience

    • Complete other technical and professional development/training as outlined in development plan

    • Strong knowledge of VoIP, voicemail, analog, and vendor specific hardware/software

    • Voice specific experience with 3CX, Ring Central, and Mitel MiVoice Connect is strongly desired

    • Excellent problem solving and client relationship skills

    • Excellent verbal and written communication skills

    • Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.

    • Alignment with Medicus IT's core values of Doing the Right Thing, Taking Ownership and Delivering Results, Cultivating Positivity and Encouraging Improvement and Innovation

    • Must be able to sit prolonged periods sitting at a desk and working on a computer.

    • Must be able to lift 35-50 pounds at times


Keywords: Medicus IT, Alpharetta , Voice Engineer/Alpharetta, GA/Hybrid, Engineering , Alpharetta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Alpharetta RSS job feeds