Voice Engineer/Alpharetta, GA/Hybrid
Company: Medicus IT
Location: Alpharetta
Posted on: September 19, 2023
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Job Description:
Role and Responsibilities
Assist clients with the design and implementation, installation,
configuration and ongoing usability of telephony systems, servers,
storage, networking, and software
Resolution of new and escalated service tickets, provide guidance
for or personally resolve aging and complex issues
Troubleshoot and resolve client emergencies with minimal oversight,
persevering until resolved
Install and/or upgrade VMWare servers
Perform advanced mediation on major voice system issues
Working knowledge of configuring and installing firewalls to
best-practice standards
Resolve backup issues and perform restore testing
Install, configure, support complex virtual environments with High
Availability in VMWare SDWAN, MiTel TAC and SIP environments
Communicate with clients as required: Keeping them informed of
incident progress, notifying them of impending changes or agreed
upon outages
Follow all Medicus IT's defined processes and standards
Lead teams of Associate Engineers on large projects
Participate in project planning, solution delivery, mentoring and
teaching improved processes to team members
Take part in after-hours On Call rotation and occasional after-hour
project integration.
All other duties assigned
Qualifications and Education Requirements:
Bachelor's Degree in IT or similar course of study OR equivalent
combination of education and work experience
Complete other technical and professional development/training as
outlined in development plan
Strong knowledge of VoIP, voicemail, analog, and vendor specific
hardware/software
Voice specific experience with 3CX, Ring Central, and Mitel MiVoice
Connect is strongly desired
Excellent problem solving and client relationship skills
Excellent verbal and written communication skills
Ability to learn and retain new technology skills and
troubleshooting processes, team player, maintain calm and present
yourself professionally in high stress situations.
Alignment with Medicus IT's core values of Doing the Right Thing,
Taking Ownership and Delivering Results, Cultivating Positivity and
Encouraging Improvement and Innovation
Must be able to sit prolonged periods sitting at a desk and working
on a computer.
Must be able to lift 35-50 pounds at times
PI229433378
Keywords: Medicus IT, Alpharetta , Voice Engineer/Alpharetta, GA/Hybrid, Engineering , Alpharetta, Georgia
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