VP, Engineering
Company: Tbwa Chiat/Day Inc
Location: Alpharetta
Posted on: February 2, 2025
Job Description:
Atlanta-based, Incident IQ is a SaaS service management platform
built exclusively for K-12 schools that is transforming K-12
workflows including IT asset management, help desk ticketing,
facilities maintenance solutions, Human Resources service delivery,
and more. Our mission is to revolutionize how school districts
manage operational support activities to better serve students and
drive instructional efficiencies. Incident IQ is a dynamic,
fast-growing company focusing on providing innovative cloud-based
software. The Incident IQ platform has been rapidly adopted by K-12
school districts. Today, millions of students and teachers in
districts across the U.S. rely on the IncidentIQ platform to manage
and deliver mission-critical services.Since the company's founding,
Incident IQ has built a culture focused on customer success and
product leadership; we are passionate about helping school
districts achieve operational efficiency. Incident IQ's environment
is inclusive and transparent, and our team members are respected
and valued contributors who consistently exhibit openness,
integrity, collaboration, enthusiasm, and effort.If you are
passionate about building world-class engineering teams and
delivering exceptional products, we invite you to join us and help
shape the future of K-12 technology. As the Vice President of
Engineering, you will be a key leader responsible for driving the
strategic direction, performance, and scalability of our
engineering organization. Reporting directly to the CTO, you will
oversee engineering operations, ensure technical excellence, and
foster a high-performing engineering culture. You'll lead the team
through periods of growth and transformation, ensuring alignment
between engineering and business objectives. You will play a
pivotal role in guiding the company's evolution from $50MM ARR to
$200MM ARR by optimizing processes, adopting innovative
technologies, and building a scalable team for the
future.Leadership and Strategy
- Define and execute the engineering vision, aligning with the
company's long-term strategic goals.
- Build, mentor, and lead a high-performing engineering
leadership team, fostering a culture of collaboration, innovation,
and excellence.
- Partner with the CTO and executive leadership to prioritize
investments in technology, people, and processes.
- Drive organizational design and team growth to support scaling
while maintaining a focus on agility and innovation.Operational
Excellence
- Establish and refine engineering processes to ensure efficient,
predictable, and high-quality delivery.
- Champion DevOps best practices, emphasizing automation, CI/CD
pipelines, and reliability engineering.
- Optimize engineering resource allocation to balance long-term
innovation and short-term delivery.
- Oversee budgets and vendor relationships to ensure
cost-effective technology investments.Technology and Innovation
- Provide technical leadership to ensure our SaaS platform
remains scalable, secure, and performant.
- Collaborate with the Product team to deliver customer-centric
solutions, balancing innovation with technical feasibility.
- Stay ahead of industry trends, ensuring the adoption of modern
technologies and methodologies.
- Drive architectural decisions to support multi-tenant,
cloud-native SaaS solutions that handle billions of API
requests.Collaboration and Stakeholder Engagement
- Act as a key liaison between engineering and other departments,
ensuring alignment and effective communication.
- Represent engineering in board meetings and other
executive-level discussions, communicating progress, challenges,
and opportunities.
- Build relationships with customers and partners to understand
their needs and incorporate feedback into engineering
priorities.Criteria for Success
- Proven track record of leading engineering teams in scaling
SaaS companies from $50MM ARR to $200MM+ ARR.
- Deep expertise in building and scaling multi-tenant,
cloud-native platforms with a focus on security, performance, and
reliability.
- Strong understanding of modern DevOps practices, including
CI/CD, infrastructure as code, and site reliability engineering
(SRE).
- Exceptional ability to balance strategic vision with tactical
execution, delivering value to customers and stakeholders.
- Demonstrated success in recruiting, retaining, and developing
top engineering talent.
- Excellent communication skills, with the ability to convey
complex technical concepts to non-technical stakeholders.
- A customer-first mindset, ensuring engineering efforts
prioritize delivering exceptional value to users.Personality
- Visionary and forward-thinking, capable of navigating the
challenges of a high-growth SaaS company.
- Collaborative and approachable, with a low-ego leadership style
that fosters team success.
- Resilient and calm under pressure, with a focus on
problem-solving and continuous improvement.
- Data-driven and analytical, using metrics to inform decisions
and track progress.
- Passionate about technology and innovation, with a hands-on
approach when needed.
- Takes full ownership of tasks, delivering high-quality results
with minimal oversight or hand-holding.
- Inquisitive and eager to learn, consistently seeks to
understand all aspects of the system, technology, and business to
make informed and well-rounded decisions.What makes Incident IQ
different:
- We facilitate whole-person growth where employees can develop
personally as well as professionally.
- We offer an energetic and collaborative environment; everyone's
opinion matters!
- We produce software that empowers K-12 schools to run
efficiently, allowing for a better classroom experience for
students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a
Downtown Atlanta office location and one at Halcyon in
Alpharetta!Incident IQ offers a competitive salary based on
experience with a benefits package for full-time employees that
includes medical, dental, vision, life insurance, 401k match, and
paid-time off (PTO).Incident IQ is an Equal Opportunity
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Keywords: Tbwa Chiat/Day Inc, Alpharetta , VP, Engineering, Engineering , Alpharetta, Georgia
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