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Resident Engineer

Company: Palo Alto Networks
Location: Alpharetta
Posted on: May 16, 2018

Job Description:

Palo Alto Networks-- is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! The Resident Engineer (RE) is a consulting function that resides on site providing expert support, analysis and research into complex problems and processes relating to deployed Palo Alto Networks equipment. The RE will function as the Palo Alto Networks products Subject Matter Expert (SME) and will interact directly with the customer's personnel. The RE will serve as the technical expert on executive-level project teams within the customer providing technical direction, interpretation, and alternatives. The RE contributes to the development of new principles and concepts, works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. This is a highly technical, hands-on role and the RE will be required to develop and maintain an expertise on the products and solutions deployed within the Customer's network. Responsibilities:

  • Work full-time at the customer site.
  • Consult and guide customer on security best practices and act as Trusted Advisor for client on behalf of Palo Alto Networks; must be comfortable influencing and directing client towards best practices.
  • Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable.
  • Build custom security policies and application signatures.
  • Interact with the Palo Alto Networks TAC to troubleshoot and diagnose cases
  • Mitigate web-based threats in a timely manner.
  • Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc.
  • Work with sales account team to help formulate technical strategy to address customer business needs.
  • Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews.
  • Engage account team to help them clearly understand the customer business & technical requirements as you learn through active engagement with the client. Qualifications:
    • Self-driven with ability to work autonomously.
    • Excellent written and verbal communication skills, with proven ability to communicate to sr. leaders and technical peers
    • Self-starter, team player, personable, enthusiastic, hardworking, and enjoy interfacing with customers on a day to day basis
    • Collaborative, with ability to work with security & network team as well as build confidence across the other business units impacted by the change to Palo Alto Networks
    • Minimum 2 years experience managing security solutions in large environments.
    • Extensive knowledge of different security threats
    • Strong understanding of core Internet protocols and applications.
    • Detailed technical experience in the installation, configuration and operation of high-end firewall appliances, ideally Palo Alto Networks products
    • Strong TCP/IP networking skills
    • Ability to effectively manage many different tasks simultaneously, across multiple projects and work calmly under pressure
    • Extensive background in internetworking, LAN, and WAN technologies required.
      • Experience migrating from legacy environment (Checkpoint Crossbeam), configuring and managing a large deployment of Palo Alto Networks 5060s and 7050s in an HA environment
      • Ability to apply Next Generation technology to better control, manage and provide visibility to external traffic using advanced features such as UserID, AppID, Security Profiles and leveraging existing infrastructure.
      • Advanced threat tuning Utilize the Next Generation platform to optimize and operationalize the customer environment: advise on best practice for policy creation, reducing noise to actionable intel, configuring
      • Incorporate Minemeld and Autofocus into the client environment (i.e. creation of EDLs, whitelisting, etc)
      • Integrate with existing Cybersecurity solutions such as Splunk and ArcSight or other SIEM technologies with Palo Alto Networks infrastructure
      • Strong relationship management and interpersonal skills to manage daily communications with multiple levels within the clients management and engineering staff across multiple departments.
      • Expert level troubleshooting methodology to isolate and identify configuration, design, and software anomalies; ability to clearly articulate findings in written and verbal communications with development level engineering staff.
      • Demonstrated ability to manage multiple projects and work calmly under pressure.
        • Check Point Crossbeam experience in routing and switching and policy configuration
        • Check Point experience in security configuration, IDS/IPS
        • Check Point experience in DDoS mitigation Learn more about Palo Alto Networks here and check out our fast facts

          Keywords: Palo Alto Networks, Alpharetta, Resident Engineer, Engineering, Alpharetta, Georgia

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