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Customer Support Engineer

Company: Telchemy
Location: Alpharetta
Posted on: May 19, 2019

Job Description:

Telchemy is the leading provider of performance monitoring and analysis technology for Voice over IP, Video Streaming and IoT services, with a large international customer base. We are seeking a Customer Support Engineer to guide customers through software installation, performance tuning, upgrades and product usagetraining. Responsibilities will include- Providing remote phoneemail support on the installation of Telchemy's SQmediator application, which is a multi-component Linux based application deployed on Tomcat with a PostgreSQL or Oracle database. Providing remote phoneemail support on the installation of Telchemy's DVQattest and SQprobe software probes Performing remote problem diagnosis and system tuning for SQmediator installations Product demonstrations, technical discussion with customers on integration and applications Training customers on the use and maintenance of SQmediator, DVQattest and SQprobe The successful candidate will have 2-4 years of experience in a technical support role working with Linux systems, databases and applications. 2 years of experience in Linux system administration 2 years of experience installing and configuring PostgreSQL, Oracle or MySQL databases 2 years of experience in an application support or administration role Understanding of IP based voice and video communications protocols Degree desirable Good communications skills, articulate, clear, patient Good presentation skills Able to simplify and communicate technical concepts

Keywords: Telchemy, Alpharetta , Customer Support Engineer, Engineering , Alpharetta, Georgia

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