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Professional Service Engineer - Alpharetta

Company: NovaTech
Location: Alpharetta
Posted on: June 15, 2019

Job Description:

Professional Service Engineer - Alpharetta Entry Level Professional Service Engineer Novatech is on a mission to provide excellent customer service in the business solutions industry. From printer services and managed IT to the exciting world of 3D printing, Novatech increases business profits by implementing time-saving document solutions. Imagine working for a company that celebrates innovation, teamwork, and growth. Novatech has been honored as an industry leader, a "Best and Brightest Company to work for," and we just keep getting better! Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers! Novatech, Inc. currently has an exciting opportunity for you to join us as an Entry Level Professional Service Engineer in our Alpharetta office! Your Job: Training to load and deploy PCs and laptops Assisting and mentoring under senior level engineers in all areas of installations, eventually taking the lead on items which they gain technical expertise and training Initiating all installation methodologies, including understanding and troubleshooting unscripted/unplanned implementation issues Conducting critical incident analyses by gathering facts, determining causes, making recommendations and coordination resolution plans. Ensuring client's network is set up as per best practicesDocumenting installation details in install tickets and updating associated support documentation Mentoring by sharing knowledge and providing guidance to peers You're Good at: Analytical and technical analysis Professional communication, both oral and written Multi-tasking in a fast-paced environment Intuitively reacting to problems, both current and anticipated Providing excellent customer service You Have: 1+ years currently working in a core technical area 2+ years in an IT departmentCertification in Windows Topologies highly preferred Experience with Microsoft Windows Client, general networking topologiesTechnical expertise will include: Microsoft Server O/S 2012, 2016, Computer networking, client based application installs and wireless and remote connectivity Tenacity and self-motivation to succeed Novatech, Inc. Offers: $32,000-$42,000 depending on experience Medical, dental, vision and supplemental insurance plans401K with employer contributionsExcellent Paid Time Off benefits including paid maternity and paternityMileage reimbursement Partial Gym reimbursement A fully stocked kitchen, catered social events, and a company game room! A fun and dynamic working environment Ongoing professional development and mentorships Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status of any other characteristic protected under applicable law.

Keywords: NovaTech, Alpharetta , Professional Service Engineer - Alpharetta, Engineering , Alpharetta, Georgia

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