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Cloud Support Engineer

Company: TSR Consulting Services, Inc.
Location: Alpharetta
Posted on: August 16, 2019

Job Description:

Long term contract-Alpharetta GA Devops Engineer As a member of our Cloud Operations organization you will be responsible for providing cloud engineering support to our local development team and assisting Production Operations with our global Amazon Cloud clients. You will be responsible for utilizing cloud related technical skills to support these teams and enhance existing support processes and tools with innovative solutions. This position is an opportunity to be involved with leading edge technology with a growing global client base and contribute to the success of our world class product offerings. In this role, you will Resolve internal service requests, setup early implementation in development environments, and build new release candidates Provision new and upgrade existing AWS environments, executing product upgrades in the scheduled duration and ensure timely delivery Work with the Engineering team to resolve issues in the execution of the above-mentioned activities Coordinate with other members of the Development Operations (CloudOps) and Product Operations (ProdOps) teams Enhance deployment processes, integrate new cloud services, and document deployment instructions for Operations Validate deployment process changes and assist Quality Assurance (QA) in pre-release product enhancement test case planning and support regression testing Provide diagnostic details to aide development Look for opportunities to streamline and improve processes Description of Essential Duties and Responsibilities 80 Technical Expertise Resolve internal service requests, install system changes, and new releases Provision new AWS environments and upgrade existing environments Work with Engineering team to resolve issues in the execution of the above-mentioned activities Execute product upgrades in the scheduled duration and ensure timely delivery Coordinate with other members of the Development Operations (CloudOps) and Product Operations (ProdOps) teams Participate in testing of pre-release product enhancement testing with Engineering Provide feedback on bugs and customer experience enhancements Look for opportunities to streamline and improve processes 20 Management of Cloud Environments Develop a good working relationship with other Engineering, IT and Client Support teams to maintain and leverage their feedback into Cloud Operations Assist in the gathering of requirements for the design and development of key business systems for automating the provisioning and management cloud environments Gain Pega certification in Systems Administration Gain Amazon Web Services certifications Required Qualifications Working experience and knowledge of Linux operating systems (familiar with ssh, ssh-agent, editing files, users and file permissions) Knowledgeable on basic DB, App and Web tier troubleshooting skills Basic network troubleshooting skills including TCPIP, ACL, and DNS Ability to multi-task and assist during Production outages Security minded, demonstrating consistent logic and reasoning (e.g., privilege escalation analysis) Adept with risk judgement, seeks clarification when unsure, confident with approved patterns Good written and verbal communication, and interpersonal skills (e.g.,interacting with other teams to rotate credentials) Proficient in documenting technical instructions in detail Good Analytical and problem-solving skills Attentive and responsible Research oriented Additional Preferred Qualifications 3-5 years of Hosting andor Cloud operations, production operations support experience Managing servers and application stack in Cloud PaaSSaaS, particularly in Amazon Web Services Experience in geographically distributed systems Experience working in Cloud based infrastructure - DB, Application, OS, Network, Support Basic level experience serving web container applications in Apache, Tomcat, PM2 Experience in credential management (rotation, handling) and consistent implementation of security policy Experience writing basic to advanced IAM policies Scripting skills (shell scripting, python or ruby, AWS API) Technical knowledge in security engineering, system and network security, cryptography and authentication basics Compliance regulations auditing and implementation experience Advanced experience and knowledge in hardening of Linux operating systems Experience in vulnerability auditing Experience with instance and container resource sizing

Keywords: TSR Consulting Services, Inc., Alpharetta , Cloud Support Engineer, Engineering , Alpharetta, Georgia

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