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HW Remote Service Engineer (RSE)

Company: Kforce Technology Staffing
Location: Alpharetta
Posted on: October 13, 2019

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a HW Remote Service Engineer (RSE) in Alpharetta, GA.Responsibilities:* Apply technical knowledge to operate in the Indigo area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity* Integrate technical knowledge and business understanding to create solutions for customers* Resolve most technical incidents independently within your technical area; Work with team members to resolve more complex or cross-technology incidents* Identify potential escalations and alert management proactively* Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility* Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility* Balance internal needs with customer needs within defined parameters* May identify additional services that could lead to future service revenue growth* May provide technical consulting during contract renewal discussions* Build strong relationship with management in assigned accounts* Influence delivery decisions on assigned account plans* Drive Customer Expectation management as part of escalation process* Manage small projects/programs in the teamREQUIREMENTS:* 5-10 years working experience in related fields desired (ideally Press/Print)* Broad knowledge of Printers/Press products and services offerings* Comprehensive business, technical, or functional knowledge (ideally in Press area)* Well versed in core technical competencies (OS, networking, core company applications)* Communicate effectively and tactfully to technical level, first- and middle-level management within an organization* Active listening skills and ability to adjust messages to audience level* Problem-solving skills (proactive, reactive and creative)Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Alpharetta , HW Remote Service Engineer (RSE), Engineering , Alpharetta, Georgia

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