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Deployment Engineer

Company: Intradiem
Location: Alpharetta
Posted on: October 13, 2019

Job Description:

Job Title: DevOps Deployment Engineer

Location: Alpharetta, Georgia

Reports To: Director of DevSecOps

Who We Are:

Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem's powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions.

What Drives Us:

Our vision, which we passionately pursue every day, is Customer Service Reinvented. For Everyone.


Our mission is simple: To help our customers achieve more using automation.

How We Do It:

By living our Core Values of Servant's Heart, Craftsman's Attitude and Revolutionary Spirit. Because let's face it: Great products can be copied, service can be duplicated, but great people can't be replaced.

We're a group of customer-obsessed, competitive, detail-oriented, experienced servants who put the needs of our community and customers over our own. Intradiem isn't just about the 9-to-5 or the paycheck - we're about having the revolutionary spirit needed to change our community and the world through the way we work and the way we give back.

We're looking for smart, driven and innovative people to join our team. If this sounds like you, let's chat!

What Need Can You Fill?

The DevOps Deployment Engineer will be responsible for installing and upgrading Intradiem's application in hosted environment. The DevOps team is combined of technical

experts at Intradiem that runs and manages application and infrastructure operations for the Company's clients. Environments are technically

sophisticated, and the ideal candidate is looking to learn and work within the agile Deployment Methodology, custom and COTS tools we use to manage the environment, automation technologies, alerting, and others.

What Will You Be Doing?

  • Develop and maintain automated deployment systems

  • Deploy product releases, hot fixes and service packs

  • Recommend process improvements to ensure system scalability and reliability

  • Assist in developing and implementation of deployment plans

  • Work with QA teams to deploy and troubleshoot the product software

  • Develop deployment support documentation

  • Work with the management to develop deployment specifications and configurations

  • Assist in new system development and enhancements

  • Analyze and troubleshoot deployment issues in a timely manner

  • Act as primary customer contact for deployment related inquiries and issues

  • Successfully executes all assignments timely and within acceptable quality levels

  • Successfully executes all assignments timely manner and within acceptable quality levels

    What Will You Need To Succeed?

    • Strong scripting and deployment automation background in a continuous integration environment

    • Excellent understanding of the continuous integration practice

    • Cross-platform experience and the expertise to identify and resolve integration issues

    • Knowledge of system level and integration level testing

    • Strong quality assurance background

    • Proficiency in specifying and implementing testing and production environment infrastructure

    • Demonstrated deployment experience in hosted environments

    • Experience training or acting in a deployment or solutions engineer, and/or system/platform engineer, technical application support, or experience in a system administration role

    • An Engineering mindset - focused on designing, implementing and improving processes and technology

    • Strong Windows and Linux skills, to be successful, you must be very comfortable on a Linux server and able to easily navigate around

    • Ability and desire to learn new technologies and apply new skills

      Education Requirements:

      • Requires 2 - 5 years of experience as DevOps Engineer.

      • Bachelor's degree in Computer Science engineering, or related field or equivalent work experience

      • RHCSA and RHCSE Certification

Keywords: Intradiem, Alpharetta , Deployment Engineer, Engineering , Alpharetta, Georgia

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