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IT Support Engineer / Tier II

Company: firstPRO 360
Location: Alpharetta
Posted on: November 9, 2019

Job Description:

We are searching for a Tier II Support Engineer to join our team on a permanent basis. In this role, you will serve as the sole IT support person, working primarily on level 1 and 2 issues via phone, email, and in-person. The work entails supporting Active Directory (roughly 130 users), supporting users in a help/service desk capacity (-70% of the job), and implementing/monitoring/maintaining the organization's security infrastructure. General duties include setting up new users, loading software and checking for updates, imaging machines (Precision Dell and Lenovo) and supporting hardware (printers, scanners, etc.), managing DocuSign, supporting/monitoring SonicWall. We offer excellent work/life balance, casual dress around the office, 401K matching, full benefits, one day work from home a week, and much more! Hours are typically 8:30-5:30pm EST and there will be rare/occasional after-hours tasks if a user needs help.
Requirements:

  • Bachelor's Degree required.
  • 5+ years of Windows application support, Office 365, Active Directory, imaging software/ hw/sw support, VPN software, and working within a customer-service oriented IT position.
  • Excellent communication skills, very reliable and dependable to work as the go-to support person at a smaller sized organization.
  • Preferences - SonicWall; Alert Logic
    ***No Sponsorship Available, No 3rd parties, No relocation ****

Keywords: firstPRO 360, Alpharetta , IT Support Engineer / Tier II, Engineering , Alpharetta, Georgia

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