Customer Success Management, MuleSoft (All Levels)

Company: Salesforce.com
Location: Alpharetta
Posted on: January 16, 2020

Job Description:

Job Description

Are you as passionate about maximizing impact as you are about providing an exceptional experience for every customer?

MuleSoft thrives off the success of our customers, and we're looking for strategic, growth-focused, and results-driven Success Managers to engage, retain, and enable MuleSoft s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across MuleSoft to accelerate the adoption and expansion of MuleSoft Anypoint Platform.

As a Success Manager, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of MuleSoft customers, and through your partnership, customers will derive maximum value from their investments using MuleSoft s methodologies, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.

NEW TO CUSTOMER SUCCESS? THESE ARE THE CORE SKILLS YOU'LL NEED TO BE SUCCESSFUL:

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Several years of experience in management consulting, technical account management, or enterprise software sales
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Proven track record of achieving targets and goals, preferably in a sales setting
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Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
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Has handled difficult customers or situations and can demonstrate resolutions
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Strong proven work ethic (this is not a 9-5 job)
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Willingness to tackle things on your own
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Must work within a team environment with sales and services peers
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Ability to navigate data and people to find answers
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Ability to travel 30% time

SEASONED CUSTOMER SUCCESS PROFESSIONAL? THESE ARE THE CORE SKILLS YOU'LL NEED TO BE SUCCESSFUL:

* Familiarity with enterprise software and/or hands on software development and delivery experience with an interest in connectivity solutions (Integration, API management, and related SDLC is a plus)

* Ability to create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist with experience in translating that passion into business impact for customers

* Significant customer facing experience leading enterprise customers through business or technology transformations with large account/project management experience

* Integrity in all that you do, especially with customers while growing your account base

* Eager to contribute beyond your role and lead strategic initiatives to improve the customer experience with MuleSoft

* Previous experience with open source solutions or with an annual subscription sales model is a plus; revenue/quota management experience is a plus

* Willingness to travel to spend significant time onsite with strategic customers

WHAT YOU LL ACHIEVE:

3 MONTHS:

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Become familiar with MuleSoft messaging, delivery blueprint, solutions, positioning, competition and product suite
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Begin to meet and engage your portfolio of customers and become fluent in their history, their business outcomes, and their goals
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Develop working partnerships with the MuleSoft account team supporting your customers
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Internalize MuleSoft customer success stories and customer success systems and processes

12 MONTHS:

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Own the engagement, retention, and growth of your customers
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Build and foster relationships with senior executives in business and IT to ultimately achieve alignment with Business Outcomes and secure partnership in their transformation initiatives
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Obtain MuleSoft messaging certification
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Take one or more MuleSoft solution classes
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Evangelize MuleSoft customer success stories and customer success systems and processes
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See tangible outcomes and deliverables due to successful transformation path, leveraging the Anypoint Platform
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Partner with AE to organize the internal account teams supporting your accounts



About MuleSoft, a Salesforce company
Our mission is to help organizations change and innovate faster by making it easy to connect the world s applications, data, and devices. Companies like Spotify, McDonald s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.

ACCESSIBILITY - If you require accessibility assistance applying for open positions please contact the Salesforce.com Recruiting Department.

POSTING STATEMENT

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: Salesforce.com, Alpharetta , Customer Success Management, MuleSoft (All Levels), Executive , Alpharetta, Georgia