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IT Helpdesk/Technical Support Manager

Company: Kforce Technology Staffing
Location: Alpharetta
Posted on: March 26, 2020

Job Description:

RESPONSIBILITIES Kforce has a client in Alpharetta, GA that is seeking to bring on an experienced HelpdeskIT Support Manager. Summary The Technical Support Manager's role is to ensure the streamlined operation of the Technical Support Department in alignment with the business objectives of the organization. The Manager will assist in the planning, coordination and direction of IT-related activities of the organization, as well as provide administrative direction and oversight for daily technical support activities. Essential Duties Works with the technical support team to constantly evaluate and improve processes or design and implement improvements to meet business needs The Manager will work closely with the VP of IS to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization The Technical Support Manager demonstrates leadership and has the capacity to participate in the details when necessary The Manager should be comfortable acting as an escalation point with customers and be able to manage projects through to completion The position manages employees of the Technical Support IT Team and is responsible for the performance management of the employees within that team REQUIREMENTS Bachelor's degree in computer science or information technology-related field required Minimum 3-5+ years of professional experience with telephone support and troubleshooting 3+ years of relevant experience managing a customer-facing support team Experience with SolarWinds or similar customer service support software Technical skills including Microsoft Windows OS, Office 365, Intune MDM, Active Directory, Networking Strong critical-thinking and analytical problem-solving skills Demonstrated ability to develop, mentor and coach team members for growth Ability to communicate with all levels of the organization and be the liaison to the end-user Ability to provide active support to the IT team Exemplifies a high level of integrity, professionalism and maturity Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Alpharetta , IT Helpdesk/Technical Support Manager, Executive , Alpharetta, Georgia

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