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Account Support Manager --- Federal Accounts

Company: Hewlett Packard
Location: Alpharetta
Posted on: January 12, 2021

Job Description:

Account Support Manager --- Federal AccountsJob Description:Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers--- outcomes from their digital transformation.In this role, you---ll provide onsite support to our Public Sector client in Annapolis Junction. Based on the clients--- needs, the support services you provide will primarily include enterprise server, storage, networking, desktop, and laptop support. You will use your background in field technical support or customer service, as well as your technical knowledge and training, to manage this strategic Federal client relationship.Position requires a TS/SCI with Full Scope Poly clearance. As a result, US citizenship is required. This position will also require a US Government background check and fingerprinting for site access badges.You---ll have opportunity to work on the products we deliver and support while gaining experience as a Federal Account Support Manager, which can lead to future careers within HPE.As the Federal Account Support Manager, you will:act as trusted advisor in the consultant role for customer and HPE sales teamsdeliver a range of technical support services, including strategic account support, by proactively maintaining high-level technical, operational expertise and understanding of industry trendswork with a wide range of endpoint and enterprise technologies, including desktops, laptops, printers, servers and a variety of storage technologiesmaintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are methandle Customer relation problems promptly and appropriately, escalate issues according to established proceduresreview support plan for business indicators and map to HPE service solutionsdevelop and grow assigned customer account relationshipdesign and deliver support solutionsprovide suggestions for operational efficiencieslead Customer Expectation management as part of escalation processgive input to operational methods and programs that may affect the business management strategy in the geographic arearespond to service, product, technical, and customer relations questionsperform other duties as needed or assignedEducation and Experience RequiredBachelor---s degree (preferred) or Associate degree (technical field ideal)6 years--- work experience in enterprise server, storage, and/or networking technologiesWithout an Associate---s or higher-level degree, an additional 2 years--- experience is required for a total of 8 years relevant experienceTS/SCI with Full Scope Poly clearance, required. As a result, US citizenship is required.Knowledge and Skills Required Information Technology Information Library (ITIL) certificationIAT Level 2 or Security certificationIn-depth knowledge of industry standard networked computing environments, operating systems, and applicationsSystem health check experience, using health check tools for compute and storage technologiesExperience with US Federal customers with a technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementationAbility to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determinationAbility to identify alternative actions, set appropriate priorities, and identify creative and practical solutionsAbility to provide customer recommendations to improve processesAdvanced skills in communication, analysis, and presentationAbility to communicate effectively and tactfully to technical level, first- and middle-level managementAbility to anticipate customer needs, develop proposed solutions, and build consensusExperienced knowledge of change management process and tools in complex environmentActive listening skills and ability to adjust messages to audience levelProblem-solving skills --- proactive, reactive and creativeJoin us and make your markWe offer:--- A competitive salary and extensive social benefits--- Diverse and dynamic work environment--- Work-life balance and support for career development--- An amazing life inside the element Want to know more about it?Then let---s stay connectedHPEClearedJobsHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.Job:ServicesJob Level:ExpertHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.Job InfoType: Full timeLocation: Annapolis Junction, Maryland, San Antonio, Texas, Montgomery, Alabama, Ogden, Utah, Reston, Virginia, Alpharetta, Georgia

Keywords: Hewlett Packard, Alpharetta , Account Support Manager --- Federal Accounts, Executive , Alpharetta, Georgia

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