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Director, Renewals and Customer Success Representatives

Company: Veeam
Location: Alpharetta
Posted on: March 30, 2021

Job Description:

Company DescriptionEverything's in place for you to win at Veeam - the global leader in Cloud Data Management. We provide trusted back-up solutions that deliver cloud data management and protection, keeping the world moving for over 360,000 customers including the vast majority of Fortune 500 companies. We're extremely successful: a billion-dollar company and Leader in the Gartner Magic Quadrant that's won over 170 top industry awards. But we're always looking forward. Everyone here plays a part in finding new opportunities and winning new deals, and you'll be backed by a best-in-service product and an unrivalled reputation for delivering customer satisfaction - our net promoter score is 3.5x the industry average.Ultimately though, we grow together, so we'll support you fully to be successful in your role. We'll invest in you through our on-demand learning systems. Mentoring, training and coaching will help you to find your feet, take big challenges in your stride and perform at your best. There are acceleration programmes that could propel you further forward than you imagined. And whether it's learning additional skills, gaining a new experience or taking the next step in your career, there will be lots of scope for development.All this in a place where people talk from the heart. We have a culture of focus and excellence. We encourage innovation and iteration. And since our achievements are tangible, we can keep it real and be genuine with each other. We're inclusive, diverse, open and honest people who collaborate, support each other and have fun together. And we're nimble enough for people to speak up. We play to win; we're competitive, hungry and driven, but we remain humble. If that's you, get ready to do Veeamazing things.Job DescriptionDirector - Renewals and Customer Success is responsible for leading the inside renewals and customer success teams towards overachieving ARR and customer retention targets. In addition to Team Leadership the position includes producing operational efficiencies and strategies for existing customers of Veeam software. This is strategic role leading our Renewals/CS teams to identify upsell and cross sell opportunities within our rapidly expanding customer base, while working cross functionally with our multi-tier channel ecosystem to advocate for our customers.* Responsible for Geo strategy, coordination, with strong management and leadership abilities* Able to analyze business, create and execute on plans and projects that focus on exceeding targets, internal efficiencies and partner/customer satisfaction* Analyses regional market dynamics to maximize existing success* Educates team on significant industry factors including competitive products, regulations, trends. Ability to coach and develop Managers as well as individual contributors.* Support in negotiation of contracts or large maintenance agreements* Confident speaker with ability to present, interact, and connect with executives and employees. Ability to understand and articulate complex concepts in a clear and concise manner* Prepares and executes on business growth plans* Develops strong, positive relationships with software partners and internal teams* Develops relationships with and communicate results to executive leaders* Performs other duties as assignedQualifications* Bachelor's Degree required, MBA is a plus* At least ten (10) years of sales management experience is required, at least three (3) years of Managing Managers* Previous Customer Success, Renewals experience is a plus* Must be a high performing Sales Director with a proven track record of consistently exceeding established measurements for goals and objectives* Experience compiling, querying, analyzing and reporting data, strong forecasting skills* Experience in working with complex agreement offerings and coaching to position the benefits of those offerings for customers* Strong people development skills* Must be a high energy self-motivated self-starter* Salesforce.com as well as MS Office package proficiency* Must be a skilled motivator with demonstrated ability to coach and develop renewals staff to exceed targeted sales objectives and deliver high quality service to customers* Exceptional management and communication skills (verbal and written)* Strong people development skills* Must be a high-energy, motivated self-starterAdditional InformationVeeam Software is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential according to EEO guidelines.

Keywords: Veeam, Alpharetta , Director, Renewals and Customer Success Representatives, Executive , Alpharetta, Georgia

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