Service Delivery Manager; $34; Alpharetta GA

Company: iTech Solutions
Location: Alpharetta
Posted on: April 1, 2021

Job Description:

Service Delivery Manager; $34; Alpharetta GAKey Responsibilities:

• Provide oversight around new and existing processes, maintaining and improving ITSM process management policies in alignment with the ITIL framework
• Conduct audits of Incidents, Changes, Problem tickets to ensure proper processes were followed Develop reports of process performance and compliance and present/deliver to various levels of management
• Document requirements as needed for process improvement initiatives and/or application enhancements
• Participate in recurring and adhoc ITSM meetings (Change Advisory Board, Problem Advisory Board, Major Incident Reviews)
• Provide guidance and training to support adoption of key ITSM processes (Incident, Problem, Change, etc)
• Maintenance of existing and creation of new documentation pertaining to ITSM processes and guidelines
• Plan and/or lead specific projects or initiatives related to ITSM processes
• Identify process efficiencies and improvements for existing processes or tool improvements to support the process
• Ability to work under pressure and be highly pro-active in prioritizing issues and driving continuous improvement across the organization
• Support other duties assigned by managerQualifications:
  • Bachelor s degree preferred
  • 5+ years minimum of experience in service management, service delivery, and/or process management
  • Excellent communication (oral and written) skills; the ability to listen effectively, react appropriately to feedback and communicate to all levels of management
  • Knowledge of best practice methodologies and techniques to improve business and technical operations
  • In-depth experience using Microsoft PowerPoint, Word, Visio and Excel
  • Experience with service management applications/platforms (esp. ServiceNow)
  • ITIL Foundations certificate required For more information please contact Mark Reilly at ext 206 or Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position. - provided by Dice

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