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Director, Program Management Engineering

Company: Tsys
Location: Alpharetta
Posted on: April 3, 2021

Job Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary GPN/TSYS is the leading payments processor globally and is well positioned for the future as a stable but dynamic leader in the payments technology industry. We have a dynamic and energetic team that is focused on designing and implementing creative financial solutions on an always-on platform, which provides continuous and stable deployments at all levels of the system including applications, operating systems, and environment specific configurations. Our projects span multiple locations, disciplines and technologies with strong focus on technical innovation and process automation and require program managers to keep the big picture in focus while being able to dive into the unique engineering and delivery challenges the teams face on a daily basis. As Director, Program Management Engineering, you will lead the development of engineering solutions/tools to support the product development lifecycle from inception to production launch and delivery of complex, multi-disciplinary engineering projects. You will plan and guide the projects through the entire project lifecycle. This includes defining project delivery standards, workflow/process definition in the program management tools, building standard reporting and metrics across Issuer Technology group to monitor and control project status/progress/health, budgets, financial tracking/capitalization, time tracking, delivery process adherence, technology intake process standardization and capacity management. This is a leadership role that requires both strategic and tactical capabilities, excellence in project management and business processes, a deep understanding of data management and its inherent value, and innovation in problem solving for business growth initiatives. You will leverage your talents for program management, mobilizing cross-functional teams, delivering solutions for scale, and take to market solutions that accelerate our customers' success. Your passion, technical and business depth, and excellent organizational, communication, and interpersonal skills will inspire our teams and rapidly establish trust amongst a diverse set of stakeholders and customers. Responsibilities

  • Lead the development of engineering solutions/tools to support all stages of the product development lifecycle --- Leverage your strong program and project management skills, strong background in DevOps engineering practices and engineering expertise to define project delivery standards and process in the tools to support rapid product development and time to market.
  • You will play a vital part in comprising a polished and cohesive approach to continuously improving our operational excellence across reporting, delivery process, resource management and tools. Our ideal candidate has a keen eye for efficiency, attention to detail and as a "servant leader", your communication and reporting skills give new meaning to the word "transparency".
  • Using Agile mindset, devise tools/mechanisms for lean portfolio management to provide visibility into how well the portfolio is progressing toward meeting its strategic objectives and budgets.
  • Manage and improve our reporting requests to communicate the status of key projects, teams and product health as well as any continuous improvement for project tracking . --
  • Oversee the administration of and improvements to our suite of tools (i.e. Confluence, Jira, Jira Portfolio, Jira Align, Bitbucket, others) including sourcing of add-ons, integrations, new tool assessments, and access issues partnering with DevOps and SRE teams.
  • Support the continuous transformation to the flex model, improving, coaching and managing the transformation process
  • Provide the required hands-on program management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes.
  • Support resource and vendor management activities including hiring and vendor relationships --- Use your hands-on engineering skills to work closely with delivery teams, product owners and other engineering teams to get high-quality products and features through the software project lifecycle (build, test and release on time).
  • Take responsibility for simple and effective communication plans across all programs through the development lifecycle.
  • Manage program schedules, identify possible issues and clearly communicate them to key stakeholders.
  • Take responsibility for release schedules and milestones, keeping up a high velocity in a fast-paced environment. Qualifications
    • Four year college degree and 8 or more years professional experience
    • 5 years of experience in software focused program/project management
    • Proven successful technical program management outcomes from idea to launching programs to market
    • Ability to craft effective communication plan with a compelling message and tailor it for a given audience.
    • Able to simplify and express complex technical and business concepts to reach broader audiences.
    • Degree in technical field (Computer Science, MIS, Mathematics, Sciences) preferred
    • Administrator-level proficiency with Atlassian Jira and Confluence
    • Experience working as either a Release Train Engineer (SAFe), Program Management and/or in Portfolio, Management for a technology-first, product development organization
    • Experience using PPM tools such as Jira Portfolio (add-on to Atlassian Jira), Jira Align (formerly Agile Craft) or other portfolio reporting tracking frameworks
    • Experience preferable in resource allocation/planning, hiring budgets and forecasting, vendor management and relations in both traditional and lean/agile environments
    • Experience leading and mentoring project managers or analysts
    • Experience as a program manager driving program-level, global, matrix projects to deadlines
    • Reporting and task management experience with project management tools such as: Jira Portfolio, Gantt charts, Jira Align (Agile Craft), Aha!
    • Strong interpersonal skills with the ability to accept feedback for continuous improvement
    • A proactive, efficient, and resourceful approach and ability to thrive in a creative and fast-paced environment What Are We Looking For in This Role? Minimum Qualifications
      • Bachelor's Degree
      • Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
      • Typically a minimum of 10 years experience
      • related professional experience including a minimum of 5-6 years experience in a managerial position. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Full time R0019863 About Us Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.

Keywords: Tsys, Alpharetta , Director, Program Management Engineering, Executive , Alpharetta, Georgia

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