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Sr. ServiceNow Engagement Manager

Company: Advance Solutions
Location: Alpharetta
Posted on: April 3, 2021

Job Description:

ASC is seeking Sr. Service Now Engagement Manger that will be responsible for leading/managing the deployment of ServiceNow solutions to Customers. Responsibility includes overall customer satisfaction throughout the engagement cycle, managing customers expectations, ownership, accountability, status, reporting, ensure high level of customer satisfaction, project profitability. Additionally:-Plan and deliver project kick off meeting-Manage project team work/backlog-Manage each project phase - Service Now-Hold regular project review calls/meetings with customer-Project status reporting for stakeholders-SLDC lifecycle using Agile methodologies-Engage Pre-Sales and identify upsell opportunities-Develop and present value proposition to the customerJob Requirement:Minimum of 3+ years of ServiceNow Engagement Management (Must have)5+ years of Software Project/Program ManagementStrong communication, presentation and facilitation skillsetAttention to details in all work effortsExperience in establishing customer expectationsExperience managing multiple projects and deadlinesTeam player and team builderIf interested, please send credentials to:--Mitesh.P@advancesolutions.com

Keywords: Advance Solutions, Alpharetta , Sr. ServiceNow Engagement Manager, Executive , Alpharetta, Georgia

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