Customer Transformation Manager (Outpatient / Remote Patient Monitoring)

Company: Phillips
Location: Alpharetta
Posted on: January 9, 2022

Job Description:

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance. In this role, you have the opportunity to As a Customer Transformation Manager you will be responsible for developing clinical remote patient monitoring customer relationships, improving customer satisfaction, and advocating for our customers internally. You will work closely with customers to ensure they are satisfied with our product and services and to improve any areas of dissatisfaction. You will have to coordinated with technical and support teams to keep customers satisfied with the business's product high. You will make the world healthier and more sustainable through innovation, with the goal of improving the lives of 2 billion people a year by 2025. Connected Care links every aspect of healthcare, ensures professionals and individuals to have access to all the information they need and provide care from wherever they are located. Join us to build the future of virtual care solutions, right at the heart of Philips! And help realize our significant purpose: to improve the lives of 2 billion people a year by 2025! You are responsible for Work with customers on major issue resolutions and identifying areas of potential growthFind opportunities for continuous improvementPoint of contact for any customer issue escalationsLead cross functionally to resolve customer issuesImprove the customer experienceEnsure a complete customer feedback loopAlign with Sales on customer retention and satisfactionWork with sales team to identify possible customer references About our Remote Patient Monitoring Solutions By 2025 we aspire to improve the lives of patients by supporting access to patient data through our RPM solution. Philips RPM unites providers and their patients data to help expand their ability to bring quality care to the home.We see a growing demand for patient monitoring in the home and a rise in chronic conditions and comorbidities. Healthcare systems struggle with the reduced availability of expert clinicians, financial constraints, and lack of standardization in many areas of care.RPM is a critical enabler to transform healthcare delivery, to connect patients and caregivers across the continuum and achieve the quadruple aim. The COVID-19 pandemic accelerated adoption of RPM driven by surges in intensive care units and decrease of in-person visits. We believe that in-person visits will resume and critical ill patients will decrease post pandemic, however we expect RPM usage to remain higher than pre-pandemic levels as providers and patients demand flexible, convenient care delivery options and structural challenges of resource gaps remain.In keeping up with these changes, Philips is making the transition to a health informatics company with a focus on outcomes that meet the quadruple aim. To succeed in this role, you should have the following skills and experience BA/BS degree 4 + years of customer service, consulting, sales, or account management experience in clinical healthcare environmentStrong preference for outpatient and / or remote patient monitoring experienceExperience in customer facing role with SaaS, cloud, and/or subscription productsExperience in the healthcare marketUnderstanding of the technology, processes and business models involved in supporting SaaS company customersOutstanding written and verbal communication skillsStrong Presentation skills and experience working with C-Level Executives.Customer focused, and able to deliver very high levels of customer satisfaction.Able to perform well in the face of tight deadlines with technical and/or organizational challenges.Potential travel of up to 25%US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.Why should you join Philips?Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran #LI-PH1#LI-RemoteContact If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it.

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