Senior Director

Company: CirrusLabs
Location: Alpharetta
Posted on: January 11, 2022

Job Description:

We are CirrusLabs. Our vision is to become the world's most sought-after niche digital transformation company that helps customers realize value through innovation. Our mission is to co-create success with our customers, partners and community. Our goal is to enable employees to dream, grow and make things happen. We are committed to excellence. We are a dependable partner organization that delivers on commitments. We strive to maintain integrity with our employees and customers. Every action we take is driven by value. The core of who we are is through our well knit teams and employees.

You are the core of a values driven organization. You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve. You are excited about creating change because your skills can help the greater good of every customer, industry and community.

We are hiring a talented Senior Director for our team. If you're excited to be part of a winning team, CirrusLabs (http://www.cirruslabs.io) is a great place to grow your career.

Requirements

As a successful candidate, you will serve as a Sr. Director for contact center deployments for various clients. You will focus on the high-growth Amazon (AWS) Connect platform!

Responsibilities

You will conduct cloud contact center road map sessions with business leadership, vendor architecture and sales support. You will lead software evaluations for cloud migrations for customer service channels.

Qualifications
10+ years of IT experience in customer service technologies including Contact center cloud-based products, solution design and implementation
Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing
Experience with team management, enterprise architecture and technical leadership
Must have handled at least one cloud migration projects in AWS environment and should have worked in on-premises contact center solutions. project and with sizable team
Genesys/Cisco/Avaya/Twilio/ contact center products knowledge and whole contact center domain knowledge
Excellent analytical and communication (oral & written)

Skills
Highly self-motivated, quick learner, great teammate, challenge seeker
Good leadership and project execution skills, happy to mentor and share knowledge

Keywords: CirrusLabs, Alpharetta , Senior Director, Executive , Alpharetta, Georgia