Senior Product Manager, Platform - Loop Commerce
Company: Synchrony Financial
Posted on: May 8, 2022
About Loop Commerce
Loop Commerce is on a mission to reshape e-commerce and
Acquired by Synchrony in June 2018, Loop Commerce's GiftNow is a
transformative force in the +$500 billion Gift-Commerce category.
Our Gift Experience Management Platform (GXM) is being leveraged by
many leading brands (Michael Kors, Coach, Kate Spade and more), and
we are continuing our growth by partnering with influential
retailers, platforms, and solution providers to improve the way
gifting is done and turn online gifts into memorable
We are looking for an experienced Platform Product Manager to join
our team and help define and drive the future of our products. You
will be responsible for creating the platform product strategy and
roadmap, as well as defining, delivering, and managing innovative
new API based solutions. You will drive the growth of our business
by delivering value through new platform distribution models.
This position is remote, where you have the option to work from
home. On occasion we may request for you to commute to our nearest
office for in person engagement activities such as team meetings,
training and culture events. To ensure the safety of our colleagues
and communities, we require employees who come together in-person
to be fully vaccinated. We're proud to offer you choice and
What You'll Do:
Define and articulate product vision and strategy for our partner
and developer experiences.
Create, maintain and communicate a product roadmap and represent
the team with partners and senior company leaders to influence and
align resources and prioritization.
Responsible for the developer experience and overall responsibility
for creating and maintaining API tooling, developer communication
and documentation for our users.
Lead product discovery and execution activities, taking a
methodical and data driven approach to drive all efforts toward
achieving our business objectives.
Define and communicate product requirements.
Deliver the product - be accountable for the delivery of the
product from requirement to usage and in-life management.
Represent the customer. You will interface with customers,
prospects, and partners to understand user needs and customer use
cases. You will be the champion and voice of customers and have a
keen sense of how our platform can be leveraged or extended to meet
these customers' and partners' growing needs
Define and track key success metrics of the platform product.
Collaborate closely with other product managers, engineering,
program management, data science, business operations, sales,
marketing, design, finance, and other cross-functional teams to
build a platform that helps our customers succeed in achieving
their gifting objectives, regardless of their context.
Have a clear pulse on the market and competitive feature offerings
and help us identify new opportunities.
Apply product management, industry, and market expertise to
brainstorm and create additional use-cases for the platform.
Translate user stories into API specifications.
Contribute to platform testing phases when requirement decisions
must be made.
Perform other duties and/or special projects as assigned
Bachelor Degree OR , in lieu of a degree, a high school diploma and
9+ years of Product Management experience that includes:
4+ years of relevant Micro Service and SaaS Platform experience,
working as a Product Manager for a software product development
Innate curiosity and passion for solving complicated problems.
What We're Looking For:
Ability to engage and influence senior executives. Simultaneously,
can roll up their sleeves and work in a deadline-driven work
environment with attention to detail.
Functionally adept. Demonstrated expertise in launching highly
visible products from concept-to-market. Ability to discuss and
evaluate solutions with field teams, engineers and other
stakeholders, manage tradeoffs and communicate with stakeholders at
all technical and managerial levels.
Ability to manage competing and evolving priorities.
Excellent oral and written communication skills, as well as the
ability to think clearly and analyze problems holistically.
Proven track record of delivering projects within scope, time,
budget and quality.
Demonstrated experience planning and managing complex project
An entrepreneurial mindset, with the tenacity to develop ideas
independently and thrive in a fast-paced environment.
Experience with e-commerce technology platforms.
Hands-on knowledge of agile product development processes.
Research and analytical skills to track KPIs and determine market
Problem-solving skills to quickly rectify any issues with the
Can-do, positive attitude.
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background
investigation and submit fingerprints as part of the onboarding
You must be able to satisfy the requirements of Section 19 of the
Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with
the company before they are eligible to post on other roles. Once
this new hire time in position requirement is met, the associate
will have a minimum 6 months' time in position before they can post
for future non-exempt roles. Employees, level 8 or greater, must
have at least 24 months' time in position before they can post. All
internal employees must consistently meet performance expectations
and have approval from your manager to post (or the approval of
your manager and HR if you don't meet the time in position or
Legal authorization to work in the U.S. is required. We will not
sponsor individuals for employment visas, now or in the future, for
this job opening.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation
to qualified individuals with disabilities. Please tell us if you
require a reasonable accommodation to apply for a job or to perform
your job. Examples of reasonable accommodation include making a
change to the application process or work procedures, providing
documents in an alternate format, using a sign language
interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support
Line so that we can discuss your specific situation. We can be
reached at 1-866-301-5627. Representatives are available from 8am -
5pm Monday to Friday, Central Standard Time.
The salary range for this position is 75,000.00 - 150,000.00 USD
Salaries are adjusted according to market in CA and Metro NY and
some positions are bonus eligible.
Job Family Group:
Keywords: Synchrony Financial, Alpharetta , Senior Product Manager, Platform - Loop Commerce, Executive , Alpharetta, Georgia
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