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Senior Product Manager, Platform - Loop Commerce

Company: Synchrony Financial
Location: Alpharetta
Posted on: May 8, 2022

Job Description:

Job Description:

About Loop Commerce

Loop Commerce is on a mission to reshape e-commerce and gifting.

Acquired by Synchrony in June 2018, Loop Commerce's GiftNow is a transformative force in the +$500 billion Gift-Commerce category. Our Gift Experience Management Platform (GXM) is being leveraged by many leading brands (Michael Kors, Coach, Kate Spade and more), and we are continuing our growth by partnering with influential retailers, platforms, and solution providers to improve the way gifting is done and turn online gifts into memorable experiences.

Role Summary/Purpose:

We are looking for an experienced Platform Product Manager to join our team and help define and drive the future of our products. You will be responsible for creating the platform product strategy and roadmap, as well as defining, delivering, and managing innovative new API based solutions. You will drive the growth of our business by delivering value through new platform distribution models.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility.

What You'll Do:
Define and articulate product vision and strategy for our partner and developer experiences.
Create, maintain and communicate a product roadmap and represent the team with partners and senior company leaders to influence and align resources and prioritization.
Responsible for the developer experience and overall responsibility for creating and maintaining API tooling, developer communication and documentation for our users.
Lead product discovery and execution activities, taking a methodical and data driven approach to drive all efforts toward achieving our business objectives.
Define and communicate product requirements.
Deliver the product - be accountable for the delivery of the product from requirement to usage and in-life management.
Represent the customer. You will interface with customers, prospects, and partners to understand user needs and customer use cases. You will be the champion and voice of customers and have a keen sense of how our platform can be leveraged or extended to meet these customers' and partners' growing needs
Define and track key success metrics of the platform product.
Collaborate closely with other product managers, engineering, program management, data science, business operations, sales, marketing, design, finance, and other cross-functional teams to build a platform that helps our customers succeed in achieving their gifting objectives, regardless of their context.
Have a clear pulse on the market and competitive feature offerings and help us identify new opportunities.
Apply product management, industry, and market expertise to brainstorm and create additional use-cases for the platform.
Translate user stories into API specifications.
Contribute to platform testing phases when requirement decisions must be made.
Perform other duties and/or special projects as assigned

Qualifications/Requirements:
Bachelor Degree OR , in lieu of a degree, a high school diploma and 9+ years of Product Management experience that includes:
4+ years of relevant Micro Service and SaaS Platform experience, working as a Product Manager for a software product development company.
Innate curiosity and passion for solving complicated problems.

What We're Looking For:
Ability to engage and influence senior executives. Simultaneously, can roll up their sleeves and work in a deadline-driven work environment with attention to detail.
Functionally adept. Demonstrated expertise in launching highly visible products from concept-to-market. Ability to discuss and evaluate solutions with field teams, engineers and other stakeholders, manage tradeoffs and communicate with stakeholders at all technical and managerial levels.
Ability to manage competing and evolving priorities.
Excellent oral and written communication skills, as well as the ability to think clearly and analyze problems holistically.
Proven track record of delivering projects within scope, time, budget and quality.
Demonstrated experience planning and managing complex project schedules.
An entrepreneurial mindset, with the tenacity to develop ideas independently and thrive in a fast-paced environment.
Experience with e-commerce technology platforms.
Hands-on knowledge of agile product development processes.
Research and analytical skills to track KPIs and determine market trends.
Problem-solving skills to quickly rectify any issues with the platform.
Can-do, positive attitude.

Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:
Information Technology

Keywords: Synchrony Financial, Alpharetta , Senior Product Manager, Platform - Loop Commerce, Executive , Alpharetta, Georgia

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