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Associate Director Quality Assurance

Company: Amdocs
Location: Alpharetta
Posted on: May 12, 2022

Job Description:

Who are we? At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better-connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at http://www.amdocs.com In one sentence Responsible for all Testing engagements, leading global teams of Amdocs, Sub-Contractors and customer and growing the testing business with the client. What will your job look like? The Testing Site Partner (TSP) works with the CBE and SP to manage and lead the testing services (which may comprise both end-to-end services and project-based services) that are provided to each customer. The TSP will serve as the single point of contact, both for the customer and internally, to provide the relevant support for these testing activities or for testing growth opportunities. Plans, manages and tracks all testing services activities for an account, while ensuring holistic control and balance, in accordance with the account strategy, as defined by the CBE and SP, based on customer requirements. Manages the overall testing scope and maintains its continuous alignment with strategic business objectives; sets program plan, sets priorities, ensures optimization, and resolves conflicts to enhance effectiveness towards the business result or strategic intent. Ensures the testing team remains effective and engaged in a matrix (including onshore and offshore resources, other vendors, customer testers, etc.), by providing ongoing guidance and mentorship, to ensure complete testing program results. Builds partnerships with the CBE and SP teams to maintain holistic, end-to-end services to the customers, while building direct relationships with relevant customer stakeholders to ensure objectivity of the testing services and to promote continuous growth, while ensuring a business-as-usual approach. Understands customers' strategic needs and the business environment and works with the CBE to enable new testing opportunities. Builds direct teams based on their individual skills, and leading both direct and indirect teams to meet testing program objectives. All you need is 10 Years of experience in leading, managing and delivering testing services 5- 7 Years of experience in Functional Testing & automation around it Should be able to create QE strategies around Data Engineering initiatives Experience with customer-facing activities. 2 years of experience working in telecommunications industries. Experience in managing projects in a global setup (multi-countries). Experience in operating within a complex, multi-interface environment. All you need is Own the overall testing scope and maintain its continuous alignment with strategic business objectives; set program plan, set priorities, ensure optimization, and resolve conflicts to improve efficiency towards the business result or strategic intent. Ensure the testing team remains effective and engaged in a matrix by providing ongoing guidance and mentorship, to ensure complete testing program results. Lead all service aspects of the testing P&L based on the account governance guidelines. Build partnerships with the Customer Business Executive (CBE) and Service Partner (SP) teams to maintain holistic, end-to-end services to the customers and credibility, value, and relationships while maintaining communication with relevant partners at multiple levels; both internal and external. Understand the customers' strategic needs and the business environment, and to partner with the CBE to enable new testing opportunities. Why you will love this job: Have overall responsibility and authority for Amdocs testing engagement with the customer. Develop business relationship with people from all customer departments --- IT, business etc. as well as Amdocs CBU, delivery and operations Grow the testing business through farming value based relationship with the clientele, seeing opportunities of growth and driving them to completion. Join a growing organization, with ever growing opportunities for personal growth and one of the highest scores of employee engagement in Amdocs. Have the opportunity to work with the industry most sophisticated testing technologies and help customers shift into the new testing realities of the digital world We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Keywords: Amdocs, Alpharetta , Associate Director Quality Assurance, Executive , Alpharetta, Georgia

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