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IT Asset Management

Company: TSR Consulting
Location: Alpharetta
Posted on: June 20, 2022

Job Description:

About TSR: TSR is a relationship-based, customer-focused IT and technical services staffing company. For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients. Mission & Vision We do not believe in building a vision around the company but building a company around our vision, which is simply; Every employee's voice matters, their effort is appreciated, and their talent is rewarded. We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner. Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.IT Asset ManagementJob Description Location: Alpharetta, GA Type: Contract Job #71075 Our client, a leading financial services company is hiring for an IT Asset Manager on a long term contract basis. Work Location: Alpharetta, GA Summary: Candidate(s) for the role(s) are expected to comprehend the overall asset program, incorporate operational best practices in their daily routine, learn various tools and identify operational efficiencies. Data entry, ticket management and documentation maintenance will be a core part of the day-to-day duties. The individual(s) should have both technical and communication (written and verbal) skills and exhibit keen attention to detail. Individuals in this role must be motivated and intrigued to dive into areas, working with various teams in support services, infrastructure and development areas. Must have excellent organizational and time management skills to manage multiple streams of work. Knowledge of Microsoft Excel is required and experience with an ITSM ticketing system would best position this candidate(s) for success. Responsibilities include: *Ensure all support processes (both project and business as usual) include asset record updates as necessary and manage the implementation into workflow so Ticket and Asset Database Updates Management of ServiceNow Requests/Tasks and/or Incident tickets *Identification of new products / hardware make/models into database *Asset update / recording into database and ensure ticket quality *Tracking, reporting and escalation of issues *Work with design and development teams to introduce requirements for asset inventory changes and automated workflows *Interaction with various members across WSS, Infrastructure and Corporate Services *Understand, articulate and implement changes within team, as overall Program Leads establish new and/or updated goals, scope and/or tooling *Communicate and provide training/education to teams who perform asset movement (e.g. groups outside of WSS, large scaled project teams, new WSS team members) *Establish and maintain documentation for operational processes that align with the Firms policies and procedures *Work with infrastructure teams in order to build a process to centrally monitor, manage and record infrastructure (e.g. network) assets across -600 locations *Audito/Perform verification and audit of content, ticket workflows and asset inventory *Establish frequency based on requirements from Risk groups and self-audit capabilities *Establish KPI/metrics and standardize reporting on a scheduled basis Qualifications: *Bachelors degree and/or extensive relevant experience *Minimum of 3 - 5+ years experience in technology or technology troubleshooting environment *Asset Tracking / Management experience a plus *Experience with ServiceNow (or similar ticketing system) *Strong organizational and problem solving skills *Excellent verbal and written communications skills *Advanced Microsoft Excel *Proficient in other MS-Office productivity applications *Proficient in Share Point site maintenance *ITIL certifications a plus *Experience in the financial industry is a plus

Keywords: TSR Consulting, Alpharetta , IT Asset Management, Executive , Alpharetta, Georgia

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