IT Asset Management
Company: TSR Consulting
Location: Alpharetta
Posted on: June 20, 2022
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Job Description:
About TSR: TSR is a relationship-based, customer-focused IT and
technical services staffing company. For over 40 years TSR, Inc.
and its wholly owned subsidiary, TSR Consulting Services, have
prospered in the Information Technology staffing business, earning
the respect of companies both large and small with well refined
candidate screening, timely placement, and a real understanding of
the right skill sets required by our clients. Mission & Vision We
do not believe in building a vision around the company but building
a company around our vision, which is simply; Every employee's
voice matters, their effort is appreciated, and their talent is
rewarded. We challenge each employee daily, to raise the bar on how
we treat our consultants and candidates. For far too long in this
industry, candidates have been ghosted, lied to, or placed at a
client and then forgotten about. Each day our staff works
tirelessly at qualifying and placing, top talent with our clients,
in a compassionate and caring manner. Not every candidate is a
match for the job, but every candidate and consultant will be
treated with respect and professionalism.IT Asset ManagementJob
Description Location: Alpharetta, GA Type: Contract Job #71075 Our
client, a leading financial services company is hiring for an IT
Asset Manager on a long term contract basis. Work Location:
Alpharetta, GA Summary: Candidate(s) for the role(s) are expected
to comprehend the overall asset program, incorporate operational
best practices in their daily routine, learn various tools and
identify operational efficiencies. Data entry, ticket management
and documentation maintenance will be a core part of the day-to-day
duties. The individual(s) should have both technical and
communication (written and verbal) skills and exhibit keen
attention to detail. Individuals in this role must be motivated and
intrigued to dive into areas, working with various teams in support
services, infrastructure and development areas. Must have excellent
organizational and time management skills to manage multiple
streams of work. Knowledge of Microsoft Excel is required and
experience with an ITSM ticketing system would best position this
candidate(s) for success. Responsibilities include: *Ensure all
support processes (both project and business as usual) include
asset record updates as necessary and manage the implementation
into workflow so Ticket and Asset Database Updates Management of
ServiceNow Requests/Tasks and/or Incident tickets *Identification
of new products / hardware make/models into database *Asset update
/ recording into database and ensure ticket quality *Tracking,
reporting and escalation of issues *Work with design and
development teams to introduce requirements for asset inventory
changes and automated workflows *Interaction with various members
across WSS, Infrastructure and Corporate Services *Understand,
articulate and implement changes within team, as overall Program
Leads establish new and/or updated goals, scope and/or tooling
*Communicate and provide training/education to teams who perform
asset movement (e.g. groups outside of WSS, large scaled project
teams, new WSS team members) *Establish and maintain documentation
for operational processes that align with the Firms policies and
procedures *Work with infrastructure teams in order to build a
process to centrally monitor, manage and record infrastructure
(e.g. network) assets across -600 locations *Audito/Perform
verification and audit of content, ticket workflows and asset
inventory *Establish frequency based on requirements from Risk
groups and self-audit capabilities *Establish KPI/metrics and
standardize reporting on a scheduled basis Qualifications:
*Bachelors degree and/or extensive relevant experience *Minimum of
3 - 5+ years experience in technology or technology troubleshooting
environment *Asset Tracking / Management experience a plus
*Experience with ServiceNow (or similar ticketing system) *Strong
organizational and problem solving skills *Excellent verbal and
written communications skills *Advanced Microsoft Excel *Proficient
in other MS-Office productivity applications *Proficient in Share
Point site maintenance *ITIL certifications a plus *Experience in
the financial industry is a plus
Keywords: TSR Consulting, Alpharetta , IT Asset Management, Executive , Alpharetta, Georgia
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