Sales Operations Manager

Company: Arrow Electronics, Inc.
Location: Alpharetta
Posted on: August 4, 2022

Job Description:

Position:Sales Operations ManagerJob Description:Are you Five Years Out? With a global network of suppliers, engineers and manufacturers, Arrow is the shortest distance between what's possible and what's practical. We're helping customers shape the tangible future and build the technology to get us there. From smart cities to satellites, we play a central role in progress that improves the quality of life and makes the benefits of technology more accessible.As a Sales Operations Manager, you will work to establish and retain strong and influential customers, suppliers, and internal relationships by providing professional, timely and accurate responses to customers inquiries and requests. The aim is to have and maintain customers satisfaction at all levels of interactions.What You'll Be Doing

• Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing, and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
• Assign, design and create new processes for special services/programs for customer.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manage staff including personnel development, hiring, training, etc. Monitor and review work of staff.
• Manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.What Are We Looking For?
  • 4-year degree
  • Coordinates and supervises the daily activities of business or technical support or production team
  • Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
  • Accountable for the results of sales operations teams
  • Solves problems based on practice and precedent
  • Trains team members and provides input to employee performance evaluations
  • Leverages Data analysis to make business decisions What's In It For You? At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
    • Medical, Dental, Vision Insurance
    • 401k, With Matching Contributions
    • Paid Time Off
    • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
    • Growth Opportunities
    • Short-Term/Long-Term Disability Insurance
    • Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
    • On-site Caf-- with Catering Option for Busy Lifestyles (availability subject to COVID-19 office guidelines)
    • 24/7/365 On-site Gym and Lockers, Free for Use to All Employees! (availability subject to COVID-19 office guidelines)
    • Bike Racks
    • And more!Annual Hiring Range/Hourly Rate:$78,300.00 - $112,198.88Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location:US-CO-Denver, Colorado (Panorama Arrow Building)Time Type:Full timeJob Category:Business SupportEEO Statement:Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)Arrow COVID-19 Vaccination Policy:Arrow requires all new employees in the United States to provide proof of full COVID-19 vaccination prior to beginning work, except where prohibited by law.

Keywords: Arrow Electronics, Inc., Alpharetta , Sales Operations Manager, Executive , Alpharetta, Georgia