Director, Client Services
Company: Graebel Relocation Services Worldwide
Posted on: August 5, 2022
Join the Graebel team to build or expand your new career. We
provide talent mobility and relocation solutions to Global 1000
firms and their employees. We pride ourselves on delivering
exceptional customer service, and believe that happy and fulfilled
employees make it happen. They innovate, take ownership of their
work, and as a result, take great care of our internal and external
clients. We value truth, love and integrity where you help foster
an environment of respect, honor, and caring for those that
interact with us. If you are ready to make a career move, please
get in touch with us. We are looking for exceptional people who
want to make a difference in the world.
We are looking for a Director, Client Services to manage client
relationships as the account manager, for a portfolio
intra-regional accounts of less scope of services than a typical
global account. In addition, management of the service delivery
team for these accounts.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Act as the primary relationship manager for assigned portfolio of
clients. This includes but is not limited to: developing, updating,
and executing an action plan when needed; enhancing Graebel's
standing with the client; increasing business from the account;
establishing contact frequency and method of contact. Monitor and
evaluate the state of the relationship using tools developed for
the purpose. Execute strategy to avoid client RFP and/or develop a
winning RFP strategy and execution plan when RFP cannot be
* Hiring, training, mentoring and performance management of service
delivery team in a cost-effective manner. Conducts team meetings,
performance reviews, caseload management, training, and ensure
overall development and performance improvement of all team
* Data integrity and accuracy of all client reporting. Maintain
consistent data entry standards and processes by team members,
review data contained in all reports provided to Client.
* Problem resolution and service recovery. Customer escalations,
day-to-day issue resolution, and development and monitoring of any
action plans needed to ensure that service level requirements are
met and operational processes are continually improved.
* Monitors account profitability. Makes recommendations and
develops creative solutions while evaluating pricing in
relationship to profitability to achieve goals.
* Performs other related essential duties as assigned or
Skills and Abilities:
* Ability to read, analyze and interpret complex documents,
professional journals and governmental regulations.
* Ability to write complex reports, detailed business
correspondence, policies and procedures.
* Ability to give effective presentations to management and large
* Ability to calculate figures and amounts such as discounts
interest, commissions, proportions, percentages, area,
circumference and volume.
* Ability to apply concepts of basic algebra and geometry..
* Ability to travel regularly up to 75%
Educations: Bachelor's Degree in International Business or Business
Seven (7) years of international forwarding experience with a
client focus acceptable in lieu of formal education.
Knowledge/Experience: Five (5) years of international forwarding,
transportation, relocation or international business required.
Background in client relations, customer services and new business
Licenses/Certifications/Specialized Training: Global Mobility
Specialist or CRP strongly preferred.
Benefits Summary - Comprehensive benefits package that includes:
401(k), health insurance (medical, dental, vision), Employee
assistance program, paid time off based on years of service, paid
holidays per year, life insurance and disability coverage.
Our company's mission includes a commitment to a duty of care to
our employees and their families, our clients, and our business
partners. Duty of Care means we safeguard others from harm. As a
result, Graebel Companies, Inc will be strongly encouraging all
employees in the United States to be vaccinated for COVID-19.
Successful candidates for employment will be asked to provide the
company with information regarding their vaccination status after
receiving a conditional offer of employment.
Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet
Keywords: Graebel Relocation Services Worldwide, Alpharetta , Director, Client Services, Executive , Alpharetta, Georgia
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