Front Desk Manager

Company: CR Fitness Holdings, LLC
Location: Alpharetta
Posted on: August 6, 2022

Job Description:

Job Description JOB SUMMARY The Front Desk Manager is responsible for the successful operation of the front desk. He/she hires, trains, manages, and oversees the front desk staff to ensure members receive the highest level of customer service possible. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages and motivates the front desk supervisors and staff (including: hiring, firing, performance management, and recognition duties) Serves as the lead customer service contact for members at the front desk, including: answering questions, welcoming, and other member communications Acts as a liaison between the front desk and all other departments, communicating relevant information to the front desk staff as needed Establishes, monitors and analyzes the front desk budget Develops and implements front desk policies and procedures Monitors accuracy of the POS system at front desk, making adjustments as necessary Conducts departmental meetings Conducts customer service training for all employees Enters programs/services into POS software Covers front desk shifts as needed Other duties as assigned REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Must be highly motivated Must be energetic and outgoing Exceptional at Marketing Excellent communication and interpersonal skills Excellent management and leadership skills Good organizational skills An understanding of health club operations Must be able to work days, evenings, and weekends as necessary REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE Must have experience in customer service Experience in a health club or the hospitability industry is preferred College degree preferred CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)

Keywords: CR Fitness Holdings, LLC, Alpharetta , Front Desk Manager, Executive , Alpharetta, Georgia