Front Desk Manager
Company: CR Fitness Holdings, LLC
Location: Alpharetta
Posted on: August 6, 2022
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Job Description:
Job Description JOB SUMMARY The Front Desk Manager is
responsible for the successful operation of the front desk. He/she
hires, trains, manages, and oversees the front desk staff to ensure
members receive the highest level of customer service possible.
ESSENTIAL DUTIES AND RESPONSIBILITIES Manages and motivates the
front desk supervisors and staff (including: hiring, firing,
performance management, and recognition duties) Serves as the lead
customer service contact for members at the front desk, including:
answering questions, welcoming, and other member communications
Acts as a liaison between the front desk and all other departments,
communicating relevant information to the front desk staff as
needed Establishes, monitors and analyzes the front desk budget
Develops and implements front desk policies and procedures Monitors
accuracy of the POS system at front desk, making adjustments as
necessary Conducts departmental meetings Conducts customer service
training for all employees Enters programs/services into POS
software Covers front desk shifts as needed Other duties as
assigned REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Must be highly
motivated Must be energetic and outgoing Exceptional at Marketing
Excellent communication and interpersonal skills Excellent
management and leadership skills Good organizational skills An
understanding of health club operations Must be able to work days,
evenings, and weekends as necessary REQUIRED EDUCATION,
CERTIFICATIONS AND EXPERIENCE Must have experience in customer
service Experience in a health club or the hospitability industry
is preferred College degree preferred CPR, First Aid, and AED
certifications (must be obtained within 60 days of hire)
Keywords: CR Fitness Holdings, LLC, Alpharetta , Front Desk Manager, Executive , Alpharetta, Georgia
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