Director, Program Management
Company: ADP, Inc.
Location: Alpharetta
Posted on: August 7, 2022
Job Description:
ADP is hiring a Director of Program Management-NAS GPT. In this
position you will be responsible for planning, scheduling and
controlling the activities of complex business projects spanning
multiple organizations to ensure that project deliverables are
provided on time, within budget and in accordance to specification.
Program Managers are responsible for building and maintaining
productive working relationships between all National Accounts'
organizations with various levels of associates and constituencies,
including Group IT, Legal, Finance. Program Managers are
responsible for executing project procedures that supportNAS
project management standards while ensuring delivery of the NAS
business goals. Typically manages the integration and/or
development and delivery of very large and complex deliverables
directly to theNational Accounts enterprise. This position provides
the primary interface between the Marketing, Finance, Sales
Operations, IT and Field Management organizations and is
accountable for managing the overall Program or collection of
Projects. The Program Manager is responsible for monitoring the
performance of the Project Team and its ScrumMaster/Project
Managers. He/she will engage the manager of a Project Team member
should a performance challenge be encountered. All cross-functional
Project and Product Managers will be aligned to the Program Manager
in a matrixed-management structure during the engagement, for the
purpose of achieving team based goals. The Program Manager acts as
the primary contact for the Program to theNational Account's
enterprise and senior management. The Program Manager must manage
and provide communication to all organizations; including overall
project milestones, risk, scope and expectations, project
integration, budget and staffing. Additional responsibilities
include monitoring performance of project team resources with
respect to their assigned project activities. Responsibilities will
also include contact to clients regarding pilot activities,
feedback, and follow up on ADP's ability to meet success criteria
of the pilot process.We strive for every interaction to be driven
by our CORE values: Insightful Expertise, Integrity is Everything,
Service Excellence, Inspiring Innovation, Each Person Counts,
Results-Driven, - Social Responsibility.RESPONSIBILITIES:
- Follows Program Management disciplines in the following areas:
Scope Management, Schedule Management, Cost Management, Issue
Management, Risk Management, Quality Management, Human Resource
Management, Communication Management and Contract Management.
- Establishes, manages and publishes a comprehensive overall
project plan, including the development schedule, resource
requirements and integration efforts of third party products
directly sourced from our Jira Align and Jira tools.
- Establishes project structure and staffing plans, and
participates in staffing process, which may include selection of
personnel from third party vendors.
- The Program Manager is ultimately responsible for obtaining
approvals on Program scope changes, escalating critical path issues
and resolving team resource conflicts.
- Motivates and directs the project team; sets goals, objectives
and priorities; assigns and reviews project tasks and performance
on a regular basis, benchmarking against key milestone
deliverables.
- May be asked to provide input into the performance reviews of
team members.
- Approves additions and deletions to staff over the life of the
project.
- The Program Manager is ultimately responsible for obtaining
approvals on Program scope changes, escalating critical path issues
and resolving team resource conflicts.
- The Program Manager establishes comprehensive cross functional
written and verbal communications evaluating Program tasks,
milestones, dependencies, issues and escalations.
- Includes program meetings, minutes, executive briefings and
issue management tracking.
- Collaborates with cross functional Product and Project Managers
on all Program management deliverables.
- Acts as primary interface with the project sponsor(s) as well
as the Product Manager.
- Ensures quality reviews are held with the project team and
obtains sign off on status and requirements.
- Acts as primary interface to subcontractors supplying either
product or service.
- Ensures that the methodology, processes and tools are
consistently used as dictated through Program Management Office
(PMO).
- Accountable for meeting project schedule and results, client
satisfaction and the quality of the deliverables.
- Responsible for determining success criteria of overall
project. This includes gathering information of client feedback,
project team feedback and senior management direction.
- Manages the overall program budget.
- Coordinates requests for incremental funding if deemed
necessary. QUALIFICATIONS REQUIRED:
- Bachelor's degree required preferably in Business
Administration, HR or Information System.
- Experience in managing large project teams of 10-20 associates
across multiple functions in the company
- Must have 3-7 years of proven Project Management experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates
who have the following:
- Master's degree preferred.
- PMP or equivalent Professional Project Management certification
is a plus
- Prior Program management experience is a plus.
- Extensive knowledge and understanding of NAS products, service,
implementation, technical, training, financial and sales
organizational operations would also be a plus
- Large, complex projects that include integration across
theNational Accounts enterprise
- This may include existing programs that require attention in
sales, implementation, service or operations
- Demonstrated success in managing multi-line product projects.
Experience in leading and directing multiple Projectteams.
- Proven track record of maintaining effective Project Team
relationships in a highly matrixed environment.
- Must possess a proven ability to work effectively with an
aggressive, demanding client and ADP project teams. Must be able to
work well under pressure and have a high tolerance for stress.
- Must possess excellent organizational and time management
skills for managing multiple, diverse and conflicting
projects.
- Must possess excellent communication, presentation,
facilitation and team leadership skills.
- Demonstrated ability to effectively communicate with executive
level managers in a project-oriented setting where project risk is
substantial and communication requirements are highly complex.
- Demonstrated ability to build effective teams in a
project-oriented setting where the team is large, geographically
dispersed, and may have conflicting priorities and/or goals.
- Demonstrated ability to develop and maintain highly complex,
leveled and balanced delivery and build plans.
- Demonstrated ability to identify and mitigate project risks in
order to successfully meet project objectives. Explore our COVID-19
page to understand how ADP is approaching safety, travel, the
hiring interview process, and more. Diversity, Equity, Inclusion &
Equal Employment Opportunity at ADP: ADP affirms that inequality is
detrimental to our associates, our clients, and the communities we
serve. Our goal is to impact lasting change through our actions.
Together, we unite for equality and equity. ADP is committed to
equal employment opportunities regardless of any protected
characteristic, including race, color, genetic information, creed,
national origin, religion, sex, affectional or sexual orientation,
gender identity or expression, lawful alien status, ancestry, age,
marital status, or protected veteran status and will not
discriminate against anyone on the basis of a disability. We
support an inclusive workplace where associates excel based on
personal merit, qualifications, experience, ability, and job
performance. Ethics at ADP: ADP has a long, proud history of
conducting business with the highest ethical standards and full
compliance with all applicable laws. We also expect our people to
uphold our values with the highest level of integrity and behave in
a manner that fosters an honest and respectful workplace. Click to
learn more about ADP's culture and our full set of values.
Keywords: ADP, Inc., Alpharetta , Director, Program Management, Executive , Alpharetta, Georgia
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