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CRM Project Manager

Company: The Home Depot
Location: Alpharetta
Posted on: September 24, 2022

Job Description:

Position Purpose:The Project Manager, Interactive Advertising e-mail serves as a primary contact to the CRM team, Marketing, Creative, Production Support and agency partners for email and will be primarily responsible for managing process from start to finish in regards to our Retail Media partnership: keeping team projects on-task, within budget and within expectations of project timelines. Works with Sr. Manager/leadership to prioritize projects and acts as primary chair in owning deliverables of the team. Manages the day-to-day relationships with internal clients & external agency partners. This role will work with senior team members to develop strategic recommendations for enhancements based on analytics. Should be a highly creative problem-solver and adept a negotiating with internal clients to execute key deliverables. Will learn and report on best practices, industry standards, and technical requirements associated with assigned projects.Will have customer-focused mindset for every project to ensure the best customer experience in each communication. This person also serves as a mentor to junior level members of the team. -Will have/gain an understanding of THD brand guidelines and key marketing initiatives to work across channels to drive fully integrated and consistent campaigns, in addition to helping drive new formats and keeping abreast of industry trends while seeking innovative and cost efficient solutions.Major Tasks, Responsibilities & Key Accountabilities:

  • 15%-Develop and maintain editorial calendar & segmentation matrices (any and all required documentation)
  • 25%-Work with agency and creative PMs to ensure creative and strategy alignment and manage POs for vendor product services
  • 20%-Oversee execution and measure ROI of assigned CRM life cycle management programs
  • 10%-Tracks KPIs for measuring success against organizational objectives
  • 20%-Contribute to strategy development based on analytical results and competitive tracking of CRM programs
  • 10%-Manage execution of ad-hoc projects as neededNature and Scope: Position reports Sr Manager CRM No direct reports Environmental Job Requirements: Environment: 1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. Additional Environmental Job Requirements:Standard Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Education Required: The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job. Years of Relevant Work Experience: 2 years Certifications & Licenses: Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Additional Qualifications: Preferred Qualifications: The ability to manage multiple projects simultaneously. Knowledge, Skills, Abilities and Competencies: The ability to manage multiple projects simultaneously.
    Pay Rate: -

Keywords: The Home Depot, Alpharetta , CRM Project Manager, Executive , Alpharetta, Georgia

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