Chief Operating Officer

Company: Change Healthcare
Location: Alpharetta
Posted on: January 23, 2023

Job Description:

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.Work Location:--- "Fully Remote - US" (Any major city in the United States) #LI-RemotePosition Summary:The VP & COO Enterprise Imaging will lead the global customer support and implementation services for the Enterprise Imaging business. The role requires a strong background in transformation to support the Cloud SaaS transformation of the business over the next 5-10 years.Design, implement, and manage business operations to deliver and optimize revenue and earnings forecast accuracy and performance. Constantly monitor financial, customer, and employee performance, refine processes, and align resources for the customers' ultimate success and business performance.Work jointly with functional leaders and key stakeholders to ensure market and customer needs are met while also achieving operational excellence.Core Responsibilities:--- Revenue (50%): Align Global Project Management, Technical Engineering, Hardware production, and Solution Consulting resources to ensure efficient delivery of Enterprise software customer projects to achieve Revenue and AEBITDA objectives. Look for innovative ways to improve productivity and flexibility of operations. Align Contracting, Billing, Logistics, and business operations resources to enable and optimize revenue delivery, forecast accuracy, and AR collection. Utilize S&OP (sales & operating plan) to coordinate all functions from booking through delivery to invoicing and revenue recognition.--- Support (10%): Manage customer support operations for technical triage and resolution of customer issues include. Manage International Operations for services & support through a mix of direct employees and indirect channel partners in UK, Ireland, Australia, Germany, France, and Saudi Arabia. Responsible for delivery and commercial aspects of the business.--- Maintenance (20%): Responsible for the $220M+ global Maintenance Revenue stream with respect to Maintenance contract forecasting, product management, Asset management, invoicing, and price negotiations for renewals. Also responsible for managing and continuous improvement of the attrition and compression forecasting process to mitigate maintenance revenue leakage.--- Lead Enterprise Imaging Manilla Operations team (10%) Manage the Manila Operations team as an offshore facility to gain labor advantage over higher labor cost markets in North America and UK/IRE. The center is made up of a mix of functions including, contracting, purchasing, production, services, and support.Lead SaaS Operations Transformation and associated work (10%)Requirements:--- BS Engineering, Computer Science, Business Administration or equivalent experience, MBA preferred.--- 10 or more years' operational leadership experience in a support or services organization, preferably in Healthcare IT--- 5+ Years working in a regulated environment is preferred--- 5+ years working in a global organization, across countries--- Communication Complexities: Articulate analysis of customer attrition and compression drivers which would impact financials over time and make recommendations on future course of action, impacting pricing and contracting.--- Analysis: Demand/Capacity management to ensure the right type of resources are matching the customer demand to achieve revenue and cost objectives. Find methods to decrease maintenance attrition and compression through internal influence and building value with customers --- Customer and project profitability analysis to ensure achievement of financial targets and productivity improvement.--- Innovation: Continuous innovation to gain productivity, flexibility, and cost advantage of operations. Integration and onboarding of new products, including potential retooling of operations. Creation of new service offerings for operational, transformational, and professional services--- Decision Making: Staffing levels, which once plan is approved, are managed at this level. This directly impacts ability to deliver work and earnings targets. Contract pricing negotiations up to the assigned approval level to ensure financial and customer satisfaction levels are achieved Final authority on resource allocations across products, functions, and geographies to align capacity to demand.Preferred Qualifications:--- Ability to manage global teams and work across multiple constituents to develop, communicate, and support the company's short-term and long-term business objectives--- Ability and experience scaling a business and leading a transformation to SaaS and cloud product support and service--- Experience in healthcare IT and/or IT services industry, including experience managing the customer lifecycles and experience managing operations in a global business--- Exceptional business acumen and solid financial skills. A demonstrated track record of acting as an innovative thought leader and business partner to the leadership team.--- Understands and utilizes workforce analytics. Continuously establishes clear goals and uses data and metrics to achieve best-in-class results and business goals. Strong track record of leading, managing and improving people and processes.--- Strategic thinking: capable of providing clear, balanced advice/counsel on a broad range of strategic, product and go to market issues.--- Leading people through change: ability to manage a team, recruit and retain top talent, build consensus, and rally members to achieve results. Ability to gain insights through relationships with front-line and mid-level personnel.--- Collaborating and influencing: effectively builds strong relationships and partnerships within and outside of the company. Able to effectively navigate within a matrixed corporate structure.--- Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with front-line and midlevel personnel.--- Ability to work in a heavily regulated environmentWorking Conditions/Physical Requirements:--- General office demandsTravel:This position will require 25-40% travel to customer sites and company meetings or related conferences, etc.California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you'll find a far-reaching choice of benefits and incentives.The base pay range for this position is $159,210.00 - $495,480.00Diversity, Equity & Inclusion:---At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.---Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at Feeling Inspired? Ready to #MakeAChange? Apply today!COVID Vaccination RequirementsWe remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to Click here to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood.Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Alpharetta , Chief Operating Officer, Executive , Alpharetta, Georgia