Extended Services Manager - Carbonated Beverage Sector
Company: Brambles USA Inc
Location: Alpharetta
Posted on: May 28, 2023
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Job Description:
CHEP helps move more goods to more people, in more places than
any other organization on earth via our 300 million pallets, crates
and containers. We employ 11,000 people and operate in more than 55
countries. Through our pioneering and sustainable share-and-reuse
business model, the world's biggest brands trust us to help them
transport their goods more efficiently, safely and with less
environmental impact. What does that mean for you? You'll join an
international organization big enough to take you anywhere, and
small enough to get you there sooner. You'll help change how goods
get to market and contribute to global sustainability. You'll be
empowered to bring your authentic self to work and be surrounded by
diverse and driven professionals. And you can maximize your
work-life balance and flexibility through our Hybrid Work Model .
Job Description Position Purpose The Extended Services Manager
(ESM) is responsible for leading all operations-related activities
within their assigned customer(s). The ESM will also partner with
the Customer's key senior level customer contacts in a consultative
capacity to provide guidance on company initiatives and further
streamline business to business processes, ultimately building a
strategic partnership and developing multiple Value Streams for the
customer and CHEP. ESM preferably is based in the Customers Corp
Office and engages multiple key senior level contacts on a daily
basis. Major/Key Accountabilities Leads detailed Customer Corporate
Design session to establish immediate needs and long-term Roadmap
for pre-defined joint success metrics Aligns success metrics with
Customer's internal business objectives around Sustainability,
Efficiencies and Cost Reduction initiatives Manages monthly
Scorecard generation to provide full and transparent visibility on
Account Health and Supply Chain Value Stream success Gains complete
knowledge of Customer's Supply Chain, resulting in identifying and
leading additional operational efficiency initiatives and cost
reduction opportunities, with specific $ budgets to overall
cost-savings agreed to by Customer. Collaborates with Customer and
CHEP Sales-National Account Manager to define Strategic Initiatives
resulting in joint supply chain savings Becomes a proficient
Consultant for Customer on how to maximize the Value CHEP can
deliver. Develops innovative changes within Account Management to
drive efficiency Daily contact with customer corporate contacts to
resolve transactional issues exposed through data analysis
Demonstrate team collaboration to utilize necessary resources to
drive proactive improvement to account health Manages ad-hoc
reports to customer and sales manager to support account management
objectives Resolves identified account health issues including:
invoicing, negative balances, suspended transactions, EDI-related
reporting issues and unknown movements Takes full ownership of
successful execution of physical inventory/audit process to ensure
accuracy ultimately resulting in a minimal variance Advises sales
team of potential issues with account health and works proactively
with CIT Team and ESR's to lead the resolution process before the
issues affect account health Communicates needed support and
direction to cross-functional teams through Siebel, Outlook, WebEx
and direct phone calls Maintains current database tools which
contain customer contact information and customer service
expectations are maintained by ESR's Utilizes customer survey (NPS)
results to identify areas of opportunity to improve Account
Management performance as well as build and execute action plans to
better meet customer expectations Develops multi-level Corporate
contacts resulting in full participation in annual NPS survey
Actively leads or participates in process improvement projects that
impact customer Performs other duties as needed Qualifications
Bachelor's degree in business or related field or comparable
experience Experience 5-7 years sales or customer service
experience required 2-3 years prior industry experience preferred
Skills and Knowledge Ability to communicate (verbal and written) at
senior corporate levels Must be well versed in all Portfolio Plus
functions and capabilities or similar system Ability to quickly
develop skill set needed to work on and understand advanced
reconciliation tools and processes Advanced knowledge of Business
Warehouse, SAP, MS Excel, Word, Outlook, and PowerPoint to perform
daily job functions. Familiarity with Siebel(CRM), or similar
systems a plus. Ability to effectively communicate the CHEP value
proposition to all levels both internally and externally
Comfortable presenting at senior manager level and to groups of
people. Working knowledge of Strategic and Situational Leadership
Model Knowledge of customer supply chain models, logistics and use
of platforms in the supply chain. Strong business acumen and
excellent problem solving skills Strong interpersonal skills
Organized and self-motivated Strong leadership and mentoring skills
Ability to effectively lead in a matrix organization Six Sigma or
Lean Certification a plus Languages English Preferred Education
BachelorsPreferred Level of Work Experience5 - 7 yearsWe are an
Equal Opportunity Employer and we are committed to developing a
diverse workforce in which everyone is treated fairly, with
respect, and has the opportunity to contribute to business success
while realizing his or her potential. This means harnessing the
unique skills and experience that each individual brings and we do
not discriminate against any employee or applicant for employment
because of race, color, sex, age, national origin, religion, sexual
orientation, gender identity, status as a veteran, and basis of
disability or any other federal, state, or local protected
class.Individuals fraudulently misrepresenting themselves as
Brambles or CHEP representatives have scheduled interviews and
offered fraudulent employment opportunities with the intent to
commit identity theft or solicit money. Brambles and CHEP never
conduct interviews via online chat or request money as a term of
employment. If you have a question as to the legitimacy of an
interview or job offer, please contact us at
recruitment@brambles.com.PDN-99375797-1c94-4dbf-b5c7-8f1215bf6ce2
Keywords: Brambles USA Inc, Alpharetta , Extended Services Manager - Carbonated Beverage Sector, Executive , Alpharetta, Georgia
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