Customer Success Manager- Inside Enterprise Sales, Credit Union

Company: Equifax
Location: Alpharetta
Posted on: September 16, 2023

Job Description:

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax is looking for a Customer Success Manager to join the Inside Enterprise Sales (IES) Team. This role is a relationship-based sales position within the Credit Union Vertical responsible for optimizing the Customer Experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention. This position follows a hybrid work environment and requires in-office presence.

What you'll do

• Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
• Maintain a deep understanding of our solutions, client base, and best practices
• Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
• Educate clients on business value of solutions and application of best practices
• Provide business insights through client value presentations, Quarterly Business Reviews, and other methods What experience you'll need
  • Bachelor's degree or equivalent experience
  • Minimum of 2 years experience in a Customer Success, Account Management or other Client-Facing role What could set you apart
    • Master's or other advanced degree
    • Prior Credit Union Industry experience
    • Ability to troubleshoot and solve business and/or basic technical problems
    • Demonstrated ability to maintain a calm confidence under pressure
      
      We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
      
      Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
      
      Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
      
      Primary Location:
      USA-Atlanta JV White
      
      Function:
      Function - Sales and Account Management
      
      Schedule:
      Full time

Keywords: Equifax, Alpharetta , Customer Success Manager- Inside Enterprise Sales, Credit Union, Executive , Alpharetta, Georgia