Renewals Manager - 1413987
Posted on: November 18, 2023
WHAT YOU'LL DO
The Customer Experience Renewal Manager (RM) role is a highly
transparent, strategic position to empower key customers to
continue to transform their business and meet their objectives
through Cisco solutions.
You will be accountable for owning and implementing a portfolio of
renewal contracts of Cisco products and services across an assigned
customer account base. RM's work with customer executives, partners
and across Cisco teams to develop a well-rounded, deep view of
customer requirements and objectives and define a strategy to drive
renewals to timely closure, as well as minimize renewals risk and
financial attrition. You will bring proven understanding of
negotiation strategies and orchestrate cross-functional resources
across the company and with partners to provide a unified path to
secure every renewal.
KEY RESPONSIBILITIES AND ACTIVITIES INCLUDE:
Drive CX Renewals motion with the customer and manage a team of
Cisco resources for all renewal activities from opportunity
identification to negation to close. Resources include Account
team, Service sellers, Product specialists, CX Delivery, Customer
Success, Asset managers, Cisco legal among others.
Focus on selling the existing portfolio (Services, DNA and Security
subscriptions) and new offers
Renew, up-sell and close timely contracts in assigned territory
Increase sales penetration at existing accounts
Support Account Manager in negotiations to drive integrity of the
renewal portion of the agreement
Understand customers and partners procurement process
Monitor and report state of customer relationships, pipeline, and
Monitor quote creation progress to mitigate contract closure
Maintain internal and external relationships in support of closing
Build deep relationships with customer executives and partners to
understand objectives and accelerate their path to value
Use data and insights from cross-functional resources to co-create
the customer renewal sales strategy with the account team; play a
key role in developing the coordinated account plan and success
Conduct quarterly onsite visits with specific customers, partners
and account teams to ensure continued satisfaction
Understand the overall industry environment
Attend and present at internal meetings with other company
organizations that are vital to perform duties; aid business
Monitor and report on market and competitor activities and provide
relevant reports and information
Who You'll Work With
This role resides in the Customer Experience organization, one of
Cisco's fastest growing teams that delivers profitable growth
throughout the customer lifecycle with a series of selling motions
to drive higher value and an efficient experience from Cisco
WHO YOU ARE
Excellent executive level communication and presentation skills
Process Specialist: Strong process leadership skills and
financially savvy with the ability to efficiently develop and
implement policies for forecasting, data quality and accuracy
7+ years of leadership experience with a shown focus on negotiating
contracts and strategy
5+ years of experience with subscription and software offers
Education: Bachelor degree; Master's degree preferred.
Industry certifications preferred (e.g. ITIL, PMP, COBIT, Six
Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word
If you are looking for involvement in crafting the strategic
direction of Cisco and Customer Experience, we have a place for
#WeAreCisco, where each person is unique, but we bring our talents
to work as a team and make a difference powering an inclusive
future for all.
We embrace digital, and help our customers implement change in
their digital businesses. Some may think we're "old" (36 years
strong) and only about hardware, but we're also a software company.
And a security company. We even invented an intuitive network that
adapts, predicts, learns and protects. No other company can do what
we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a
culture that allows for innovation, creativity, and yes, even
failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give
our egos a break, and give of ourselves (because giving back is
built into our DNA.) We take accountability, bold steps, and take
difference to heart. Because without diversity of thought and a
dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink.
Like polka dots? That's cool. Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!
Message to applicants applying to work in the U.S. and/or
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
and/or Canada locations, not including equity or benefits. For
non-sales roles the hiring ranges reflect base salary only;
employees are also eligible to receive annual bonuses. Hiring
ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring
location and additional factors, including but not limited to
skillset, experience, and relevant education, certifications, or
training. Applicants may not be eligible for the full salary range
based on their U.S. or Canada hiring location. The recruiter can
share more details about compensation for the role in your location
during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco pays at
the standard rate of 1% of incentive target for each 1% revenue
attainment against the quota up to 100%. Once performance exceeds
100% quota attainment, incentive rates may increase up to five
times the standard rate with no cap on incentive compensation. For
non-quota-based sales performance elements such as strategic sales
objectives, Cisco may pay up to 125% of target. Cisco sales plans
do not have a minimum threshold of performance for sales incentive
compensation to be paid.
Keywords: Cisco, Alpharetta , Renewals Manager - 1413987, Executive , Alpharetta, Georgia
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